Location: Bromsgrove
Type: Permanent
Industry: Accessories
Job Ref: TGM2146
We are looking for an experienced Customer Service Advisor to join a growing team based in Stoke. This is an active role and an exciting opportunity for a motivated person to develop their career, with a quality focused company in a key position within the business.
The Role:
* Provide outstanding support to customers via phone and email.
* Understanding customer’s needs and requirements and trying to exceed these wherever possible.
* Providing a courteous, efficient and reliable service to all customers, both via messaging channels and phone
* Handling pre and post sales customer queries
* Liaising with courier companies
* Effectively manage complaints and escalations from start to finish.
* Processing orders via Sage
* Processing returns/credits via Sage
* Working with our Sales Team to ensure our customers are satisfied
Skills Required:
* Experience of Microsoft office
* Friendly and dynamic individual, with excellent interpersonal and communication skills
* A passion for customer satisfaction
* Excellent communication skills at all levels
* The ability to problem solve and follow processes accurately.
* Experience working within a fast-paced working environment and keen to be part of and assist the team.
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