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Working across our National Family team, you’ll support fee-earners with administrative and non-billable tasks while delivering exceptional client service. Your responsibilities will include:
1. Managing/overseeing the Court Portal on behalf of our national team
2. Leading and assisting with new family client enquiries, including taking regular new enquiry calls, triaging enquiries, and co-ordinating the new enquiries process for the national team
3. Opening and closing files, and managing all matter maintenance
4. Managing fee-earner diaries, booking travel, preparing agendas, and minute-taking
5. Assisting with the preparation of court documents (including those related to the divorce process), forms, and bundles
6. Liaising with third parties such as counsel’s clerks, courts, and clients on behalf of fee-earners
7. Attending internal meetings to represent the support team, take notes, and assist with business development activities
About You
* Proven experience speaking to clients and delivering exceptional service
* A quick learner who embraces digital and flexible ways of working
* Experience in administration, particularly in family law
* Able to work efficiently under pressure and manage competing priorities
* A proactive problem-solver with a “can-do” attitude
* Detail-oriented with excellent accuracy
Our Benefits - What We Can Offer You
* 25 days holidays as standard plus bank holidays; option to buy up to 35 extra hours of holiday
* Generous and flexible pension schemes
* Two volunteering days per year for a cause of your choice (fully paid)
* Westfield Health membership, offering refunds on medical services, alongside Aviva Digital GP services
We also offer a wide range of well-being initiatives to encourage positive mental health both in and out of the workplace. Our Flexible by Choice programme provides more flexibility over hybrid working, subject to role, team, and client needs.
We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024!
Our responsible business programmes reflect our commitment to diversity, inclusion, social responsibility, community investment, and environmental sustainability, including our initiatives in our People, Community, Environment, and Pro Bono strands.
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