Join us as a pivotal member of our team, responsible for orchestrating exceptional account management experiences in industrial distribution! You'll oversee inquiries regarding our vast array of products and services, providing insights on pricing, availability, and shipping. Dive deep into customer interactions through phone, email, or direct connections, ensuring all queries are addressed with precision and timeliness. KEY RESPONSIBILITIES: Handle order requests, quotes, and customer returns/credits, all in alignment with company policies. Collaborate with sales, fabrication, credit, inventory, and warehouse teams to meet customer needs effectively. Troubleshoot order entry, shipping, and billing discrepancies, ensuring resolution with relevant departments. Utilize our online learning platform to master the technical facets of our offerings, assuring competence as measured by management. Ensure availability and proper application of current company literature and technical resources online. Uphold professionalism and clear communication, addressing customer timelines and maintaining standards. Boost sales by highlighting promotions and identifying opportunities during order placement. Keep customers updated on their request status, establishing strong supplier and customer relationships. Participate in training programs and adhere to corporate policies and SOPs. Perform additional tasks as needed. QUALIFICATIONS: At least 1 year of experience in customer service or sales. Proficiency in computer applications (preference for JDE experience). Knowledge of Microsoft Windows and Office is advantageous. Experience in multitasking under deadlines. Competency in basic arithmetic operations including fractions and decimals. English proficiency required in the U.S., Spanish and Portuguese in Latin America. Skills you must have: Retail Sales Expertise Customer-Centric Service Bachelor’s Level Education Essential Computer Proficiency