About the Role
We are looking for a Service Desk Analyst to join our NHS IT team, providing first-line technical support to staff across the organisation. You will play a crucial role in ensuring the smooth operation of IT systems that support patient care.
Key details:
* 5 days per week onsite in North London
* £140 per day (Paid weekly)
* Inside IR35
Key Responsibilities
* Act as the first point of contact for IT-related queries via phone, email, and ticketing systems.
* Diagnose and resolve hardware, software, and network issues efficiently.
* Log and track incidents using an IT service management tool, ensuring timely resolution.
* Escalate complex issues to higher-level support teams when necessary.
* Provide excellent customer service, ensuring user satisfaction.
* Assist with system maintenance, updates, and IT documentation.
* Support NHS-specific applications and ensure compliance with data security protocols.
Requirements
* Previous experience in an IT support or service desk role, preferably within the NHS or healthcare sector.
* Strong knowledge of Windows, NHS systems, and common enterprise applications.
* Familiarity with IT service management tools (e.g., Freshservice, ServiceNow, Jira).
* Excellent problem-solving and communication skills.
* Ability to work independently and as part of a team.
* IT certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.
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