Overview
Mission IT Operator. Company: CAC I International. Job description: Mission IT Operator. Time Type: Full time. Minimum Clearance Required to Start: TS/SCI with Polygraph. Employee Type: Regular-Long Term Assignment. Percentage of Travel Required: None.
Responsibilities
* You will perform as a Mission IT Operator supporting an OCONUS 24×7 government mission. You will provide direct support for detecting, isolating, and resolving ground segment problems; and serve as first responder for all site issues. This position requires broad knowledge of both Windows and Linux-based systems across a global environment.
* Shift Work: 12 hours a day 0600-1800, 1800-0600/ 4 on 4 off (Day, Day, Night, Night).
* Responsible for resolving IT hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures.
* Ensure appropriate function of hardware, software, or system functional specifications.
* Analyzes, troubleshoots, and resolves issues with IT infrastructure including user systems, servers, storage, and network connectivity.
* Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users.
* Supports new infrastructure projects and maintains all configuration documentation for assigned infrastructure.
* Manages incident prioritization and acts as first-level technical support in a 24×7 service environment with inbound incidents and service requests via phone, email, and walk-up channels.
* Delivers frontline support for system, application, network, and infrastructure issues with fast, accurate triage and resolution.
* Creates and manages support tickets in a web-based ITSM/CRM platform and communicates with end users during troubleshooting.
* Performs initial assessment, triage, and resolution for common incidents; escalates complex or critical issues to Tier 2 or appropriate technical teams.
More About the Role
* Ensure that all technical baseline infrastructure is maintained at an optimal level to satisfy customer mission needs.
* Monitor, recognize, evaluate, and correlate system and network problems.
* Maintain privileged user access across numerous high-priority systems.
* Interface daily with government and partner country senior leadership, system operators, and engineers at the site and across the enterprise.
* Interpret system documentation and record problems in appropriate reporting tools.
* Support after-action activities by collecting data describing the environment at the time of failure.
* Serve as a single point of contact for monitoring, troubleshooting, and anomaly resolution.
* Restart system services and hardware as needed.
* Escalate problems to Tier 2 level as required, and notify mission director if priority or severity necessitates.
* Coordinate with required resources across the enterprise to resolve operational issues.
* Work with other 24×7 ground segments across multiple locations providing enterprise-level maintenance support with high customer visibility.
Required Qualifications
* Active TS/SCI with Poly required.
* Must have a current DoDI 8570.01-M IAT Level II Certification, Security+ Certification.
* AA Degree in a related technical discipline and relevant experience supporting enterprise operations or 3-5 years of related experience in lieu of education requirements.
* Excellent communication skills ensuring effective and accurate exchange of information across a multi-location enterprise, with customer visibility into crew-based actions and responses.
* Must be able to work a non-standard work week, weekends, and holidays; 12-hour shift work expected in support of 24×7 operations.
Desired Qualifications
* System administration experience to include UNIX, Linux, and Windows platforms.
* Experience with virtualization technologies and software such as VMware.
* Knowledge and understanding of Enterprise Management Systems including HP OpenView, and CA-based Concordallspark.
What You Can Expect
A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose to ensure the safety of our nation.
An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers. You’ll have the autonomy to take the time you need through a flexible time off benefit and access to robust learning resources to advance your ambitions.
A focus on continuous growth. Together, we will advance our nation’s most critical missions, build on our track record of business success, and find opportunities to break new ground in your career and our legacy.
Your potential is limitless. So is ours.
Salary: The proposed salary range for this position is $58,400 – 116,900 USD. Pay ranges are influenced by factors including location, contract wages, experience, skills, education, and certifications. We offer competitive compensation, benefits, and learning opportunities. We also provide healthcare, retirement, time off, and other benefits.
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
Location
United Kingdom
Job date
Fri, 01 Aug 2025 05:35:29 GMT
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