Team: Retail
Location: Wetherby
Work pattern: 37.5 hours on a rota basis (to include weekends)
Salary: Up to £25,140.96 per annum
Contract: Permanent
We are the UKs largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our Shop Manager:
This position will lead the running of one of our Boutique charity shops, where customers discover a curated selection of luxury fashion and accessories. As Shop Manager, you'll help create an elevated retail experiencecombining exceptional customer service with a passion for sustainable style and Cats Protection's compassionate mission. From welcoming clients to maintaining high visual standards, you'll play a key role in delivering a premium shopping environment that reflects both quality and kindness.
You willmanage, coach and develop a shop team of employees and volunteers to be the best they can be, maximising shop performance through the safe day-to-day operational management of shop activity
To take ownership for the delivery of shop income, expenditure and operating profit budgets and other key measures of performance and activity as defined in the Retail Performance framework
??????? About the retail team:
Our retail operation consists of over 80 charity shops
Each of our shops has its own charm and personality due to our dedicated volunteers and colleagues. From vintage jewellery and jigsaws to harps and handbags, whether our customers are looking for that 'must have' item or simply a 'missing piece'.
What were looking for in our Shop Manager:
Demonstrable learning and experience from working in a relevant retail environment, ideally fashion or similar
Previous experience of line managing a team and building a culture to achieve a collective goal
Experience and/or understanding of working to sales targets and budgets
Excellent organisational skills including the ability to meet deadlines
Strong commercial awareness, balanced with an appreciation for the unique needs of the Charity
What we can offer you:
range of health benefits
26days annual leave plus bank holidays, increasing with length of service
Salary Finance, which empowers you to take control of your financial wellbeing
and much more, which you can learn about here
Interested? Heres how to apply:
Application closing date: 11th February 2026
Virtual interview date: TBC
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If youre enthusiastic about this opportunity but your experience doesnt align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
If successful, your recruitment journey will include:
Anonymised application form
Virtual interview via Microsoft Teams
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.
This role requires an enhanced DBS check (including the Children's Barred List).
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