We are looking for a talented Sales and Services Account Manager to join our growing team. You must have the ability to work on complex products and to work collaboratively and flexibly across several inter-disciplinary teams.
About us:
Based in Melbourn, near Cambridge, UK,SPT Labtechcreates innovative products that transform how scientists work. For nearly two decades, our multidisciplinary teams of engineers, scientists, and innovators have delivered industry-leading solutions in liquid handling, sample preparation, and sample management — accelerating scientific discovery and improving human health outcomes.
Our strength lies in collaboration: we work closely with our customers to understand real-world lab challenges, creating personalized, cutting-edge tools that truly make a difference
Want to be part of a team that’s making a difference to human health?
Position Responsibilities:
Service & Support Sales – Small Sample Management and Liquid Pipettor Portfolio:
* Engage customers in advance of warranty or contract expiration to initiate new service contract or renewal
* Contact non-contract customers to stimulate service agreement uptake
* Generate proposals for service contracts, relocations, customer education, and technical assistance repairs
* Maintain and progress Salesforce support opportunities, tasks, and keep opportunities and activities up to date
* Engage with commercial team to support service agreement business growth where required
* Assist with implementation and follow up of service sales campaigns
* Periodically arrange customer site visits to discuss service needs and upsell service contracts where applicable
* Work with accounts receivable team to process service sales orders, PO’s, and manage creation of service contracts
* Maintain and prepare monthly and quarterly sales forecasts
Customer Care:
* Monitor incoming customer support communication channels
* Respond to customers in timely manner
Administration:
* Preparing chargeable service reports for invoicing
* Communicating with US service partner organizations, third-party asset managers, and insurance providers when required
* Secure tax exempt certificates and certificates of liability insurance from in-house resources where applicable.
* Attend regular one on one meetings with US National Service Account Manager and Field Service Managers.
* Maintain confidentiality of sensitive and personal information
* Undertake other reasonable duties at request of line manager and on occasion, be willing to be flexible regarding start and finish times of daily routine.
* Positively promote SPT Labtech’s products and services
* Comply with company policies and health and safety procedures
* Maintain professional standards of appearance, manner, discipline, and work including personal work area
Experiences/Education:
* A sound understanding of the service requirements recommended for the companies’ instrument portfolio
* Undertaking of the life science and pharma industry clients where the companies’ products provide solutions
* Ability to assess issues and problem-solve
* Exceptional interpersonal and customer facing skills, empathy, and careful listener
* Clear verbal and written communication skills employing positive language and attitude
* Self-motivated with a cooperative attitude, able to work with managers and peers across the organization.
* Excellent time management and the ability to prioritize
* Desire to maintain a safe, clean, and amicable working environment.
* Excellent people skills with proactive attitude towards difficult or challenging problems.
* 2+ years in a sales or account management role with customer-facing experience
* Proficient at use with Microsoft Excel, Powerpoint, Outlook, and Word.
* Experience in laboratory environment a plus
* 401(k)
* Health insurance
* Dental insurance
* Vision insurance
* Paid time off
Our company culture supports diversity and is inclusive of all regardless of race, ethnicity, gender, gender identity, sexual orientation, physical ability, or family status, and we endeavour to support our employees' needs to the best of our ability.
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