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Hours: 37.5 hours per week Mon Sat (5 days in 6) Any weekend working will allow for a rota day off.
Here at SpaMedica, our focus is on patient care, safety and satisfaction. As the UK’s largest provider of NHS cataract surgery, we’re experts at what we do, and that’s evidenced in the five-star feedback we receive from our patients.
Joining us as a Referrals Co-Ordinator you will support our visions and values of safety, integrity, kindness and transparency are embedded in our day to day care to ensure we deliver the best service possible.
All of SpaMedica’s hospitals inspected by the CQC have been rated as ‘Good’ or ‘Outstanding,’ and we have recently been awarded Investors In People Platinum Accreditation.
About you:
As a Referrals Co-Ordinator your role is to deliver a high level of service for our patients. This includes ensuring all referrals are uploaded onto the systems and each patient is given an appointment. The Referrals Co-ordinator will also forward plan to ensure the capacity of our appointment sessions are being fully utilised and clinic availability matches demand.
Why work with us?
* Join a team that lives our values of safety, integrity, kindness, and transparency.
* Opportunities to grow, learn new skills, and advance your career.
* Be part of a caring, community-focused team.
If you are able to put our patients at the heart of everything you do, then apply today as we want to hear from you!
Summary of benefits:
* 30 days holiday (including bank holidays)
* Performance bonuses twice a year (up to 10%)
* Recommend a Friend Scheme (£350 reward for both)
* Free quarterly snacks, flu vaccinations, and DBS
* Access to exclusive discounts
* Continuous training and development
Responsibilities of our Referrals Co-Ordinator:
* Enter and upload patient referrals into the system.
* Book and arrange pre-assessment/surgery appointments.
* Ensure appointment sessions are fully utilised.
* Deal with appointment amendments.
* Ensure cases are seen within appropriate timeframes.
* Upload PX SCR making sure guidelines are followed correctly.
* Deal with patient enquires.
* Work closely with referrers with some knowledge on referral pathways.
* Gather data and information.
Apply Today and be part of a team that puts patients at the heart of everything we do.
Join SpaMedica: Where our values guide everything we do, and you can make a life-changing difference every day. Apply today and be part of a team that puts patients at the heart of everything we do.
Important Information: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Therefore, a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) will be necessary to check for any previous criminal convictions.
Equality and Diversity: SpaMedica is committed to promoting equality of opportunity, celebrating and valuing diversity, and eliminating any form of unlawful discrimination across our workforce. We ensure our people are truly representative of the communities we serve. All individuals, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation, are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [emailprotected] .
Our Commitment: Our organisation is committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We ensure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.
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