About the Role
We are looking for a Field Service Engineer to be based from our Duxford depot. This role will be covering the Peterborough and Boston area.
The focus of this role is to ensure we deliver a first class service to both internal and external customers. To actively seek revenue opportunities and discuss these with customers, Customer Support Representatives and your Line Manager.
What you will be doing
* Service and repair Volvo construction equipment or miscellaneous equipment
* Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer
* Carry out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions
* Work in line with quotations and time guides, highlighting to management where additional work may be required
* Ensure software updates are installed as new versions are released
* Complete tablet inputs, electronic reports and timesheets in real time, providing comprehensive details of the work undertaken
* Order parts for your work as necessary and return parts in a clean condition at the time of job completion
* Able to work overtime as required and to honour reasonable call out requests
* Attend any relevant product or systems training courses
Requirements
Knowledge, Skills, And Experience
In order to set you up for success, we look for the following skills and experience:
* A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (e.g. NVQ 3/C&G)
* Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics
* Advanced diagnostic and troubleshooting skills and comprehensive understanding of hydraulics, electrics and EATS
* Ability to communicate efficiently with colleagues, management and customers
* Work with a cost conscious mindset to ensure maximum profitability
* Ability to problem solve and high level of diagnostic skills
* Confident using computer systems and Outlook
* High levels of attention to detail
* Conscientious in all aspects of the job
* Highly responsible, reliable, honest and trustworthy
* Ability to understand technical literature/systems
Desirable:
* Experience of Welding and Fabrication
Benefits
* What's in it for you?
Alongside a competitive salary we offer a host of fantastic benefits.
Taking Care of You
* Health Cash Plan - Claim money back on prescriptions (including HRT), glasses, dentist appointments, physio and more. We cover your basic plan, with the option to upgrade
* Free Physio Access - Speak to a physio by phone or video
* 24/7 GP Service - Private GP access anytime
* That's not all - We also offer a whole host of additional Health & Wellbeing Support and benefits
Life Outside of Work
* Enhanced Sick Pay - Extra support when you're unwell, meaning you can rest a little easier while you recover
* Family Leave - Enhanced maternity, paternity and adoption leave
* IVF Support - Paid time off for treatment and appointments
* Retirement Support - Enjoy bonuses and phasedown days when it's time to retire
Financial Extras
* Pension - We match your contributions up to 5%
* Car Leasing - Salary sacrifice schemes through Tusker or Octopus
* Cycle to Work - Save on a new bike and accessories
* Discounts Platform - Save on groceries, holidays, shopping and more
Seniority level
* Associate
Employment type
* Full-time
Job function
* Other
Industries
* IT Services and IT Consulting
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