Overview
Assistant Practice Manager, Claremont Clinic, Forest Gate, London. Caring for our local community since 1951. We are seeking a dedicated Assistant Practice Manager to join our GP surgery. The role supports the Practice Manager in the day-to-day running of the surgery, combining administrative efficiency with people management and patient service.
Hours and salary are shown below. This is a full-time role with Monday to Friday hours intended to ensure smooth operations and high-quality patient care.
Key Responsibilities
* Support the management of clinical and non-clinical staff
* Oversee administrative systems, procedures, and patient services
* Assist with rotas, recruitment, training, and HR processes
* Write and update practice policies and procedures
* Liaise with patients, staff, and external healthcare professionals
* Contribute to compliance with CQC standards and practice policies
* Strong administrative and IT skills; proficient in use of EMIS/Web-based NHS ICT systems
* Excellent communication and interpersonal abilities
* Proactive, flexible, and supportive team player
Hours, Pay and Flexibility
* Hours: 37.5 hours per week, Monday to Friday, 10:00–18:00 (including 30 minutes unpaid lunch)
* Salary: £16–£17 per hour, depending on experience
* Flexibility: Some flexibility to cover additional or alternative hours for colleagues during annual/sickness leave
Experience and Qualifications
* Essential: GP surgery management experience (minimum 2 years); GP surgery administrative experience
* Proficient in ICT; experienced with EMISWeb or SystmOne
* Experience supervising and appraising staff; financial and human resources management
* Excellent communication and confidentiality in handling patient information
* Strong teamwork and independent problem-solving abilities
* Desirable: Knowledge of NHS management and primary care structure; experience writing and reviewing healthcare policies in primary care
* Qualifications: Essential – GCSE English and Maths (C or above); clear and proficient English communication
* Desirable – healthcare management-related qualifications
About Us
Claremont Clinic has provided care to the community since 1951, with over 12,300 registered patients. The practice recently refurbished its premises and aims to deliver excellent customer service. Located on Romford Road with convenient transport links; nearby stations include Woodgrange Park, Wanstead Park (Overground), Forest Gate, and Manor Park (Elizabeth Line).
Location
459/463 Romford Road, Forest Gate, London, E7 8AB
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