Service Desk Engineer - Manufacturing Company - £38k + Package
2nd Line Support Engineer required by a leading manufacturing company to take on a challenging new role. This is an excellent opportunity for someone who wants to advance their career towards a more independent role, with exposure to a wider range of technology solutions. Reporting to the IT Operations & Infrastructure Manager, the service desk engineer will ensure that solutions are well-maintained and supportable.
This role would suit a Senior Service Desk & End-User Compute Engineer who has a broad background supporting across a variety of technologies. An excellent training and development programme including a budget for external training and certifications, so progression opportunities in this role are fantastic.
Overview:
* Permanent role with a salary of up to £38k basic + benefits package.
* Fully onsite position, no hybrid options available.
* Portbury office 4 days a week and 1 day a week at their office in Trowbridge to be part of the wider team.
* Working hours are Monday-Friday, 8:00am - 4:30pm.
* Available for out of hours support for any critical production issues.
Requirements:
* Experience providing 2nd line technical support and desk side support
* Windows Server / Print Services
* Active Directory
* Advanced knowledge in Computer Hardware
* Advanced knowledge in Common Software applications
* Advanced knowledge in Microsoft Operating system
* Proficient knowledge in Printer Hardware
* Proficient knowledge in configuring and troubleshooting networking, wireless and VPN features of end-user devices
* Proficient knowledge in Ticketing software
* Microsoft Office & Office 365 applications
Desired Skills:
* VMware virtualisation knowledge.
* Network and server hardware and components IT qualifications may include
* A+ Certification
* CompTIA A+ Certification
* Microsoft Certified IT Professional (MCITP) certification in desktop area
* Microsoft Office Specialist (MOS) certification