Job Summary
The post holder will be proactive in organising the full range of administrative/secretarial support to the NEMS Executive.
Pro‑active, efficient and effective diary management for appointments and meetings (face to face or via Microsoft Teams) allowing sufficient free time for Directors to fulfil their responsibilities. Where appropriate, delegate non‑essential meetings to relevant members of the Executive direct reports.
Undertake a proactive approach to planning/rescheduling meetings, and responsibility for organising multidisciplinary meetings and events as required.
About Us
NEMS CBS is a high quality, high performing, not‑for‑profit organisation which delivers integrated urgent care and urgent primary care services to over 1 million patients. Responsive, adaptable and continually evolving, we have a reputation for delivering locally‑tailored, safe, effective and cost‑efficient services with high levels of patient satisfaction.
We are committed to investing in our people and have an established programme of learning and development, successfully developing our own Urgent Care Practitioners and Advanced Clinical Practitioners.
NEMS currently operates 3 main services: (1) Integrated Urgent Care across Nottinghamshire serving a patient population of over 1 million, including home visiting, remote consultation and clinical assessment services; (2) Urgent Treatment Centre primary care provision located within the A&E Department at QMC; (3) A 24‑hour walk‑in urgent primary care service adjacent to Kings Mill Hospital A&E, Mansfield.
NEMS is committed to the NHS Values (as set out in the NHS Constitution March 2015).
Details
Date posted: 22 January 2026
Pay scheme: £30 000 a year
Contract: Permanent
Working pattern: Part‑time, Flexible working, Home or remote working, Compressed hours
Job locations: Forward House, Station Street, Nottingham, NG2 3AJ; Kingsmill Hospital, Mansfield, NG174JL; Nottingham University Hospital, Derby Road, Nottingham, NG72UH
Job Description
Core Activities
* Pro‑active, efficient and effective diary management for appointments and meetings (face to face or via Microsoft Teams) allowing sufficient free time for Directors to fulfil their responsibilities.
* Where appropriate, delegate non‑essential meetings to relevant members of the Executive direct reports.
* Undertake a proactive approach to planning/rescheduling meetings and responsibility for organising multidisciplinary meetings and events as required.
* Specifically support the Chief Executive and Company Secretary in arranging formal Board meetings, formulating agendas, collating and distributing papers and minute‑taking.
* Support the relevant Executives to arrange meetings for sub‑Committees of the Board, formulating agendas, collating and distributing papers and minute‑taking.
* Supporting the Chair and Non‑Executive Directors as required.
Main Duties and Responsibilities
* Review, sort, prioritise and respond to email correspondence, providing draft responses (where possible) and in collaboration/agreement with allocated Directors, managing their email inbox to work more effectively and efficiently with the Directors working pattern.
* Generate correspondence, reports, minutes and formal documents, keeping up to date and using appropriate software with a high level of accuracy and creativity, whilst adhering to agreed house‑style to produce high‑quality documents from written, recorded, dictated material, etc.
* Collate and coordinate information and take minutes/record actions where required for any other meetings not mentioned elsewhere.
* Plan and prioritise own workload and activities to meet required deadlines.
* Create, manage and maintain effective systems to proactively manage Directors priorities and business as usual/mandatory management responsibilities.
* Use initiative to manage conflicts of work, ensure timely communication with affected individuals and escalating unmanageable conflict to line manager.
* Act as an ambassador for the Executive Team, ensuring professional standards, discretion, confidentiality and approachability alongside a friendly adaptable style of communication.
* Be an information systems user as required by role (training provided).
* Contribute to monthly team meetings as required.
* Act as point of contact for the Directors and management.
* Ad hoc duties/tasks as required by the Director, where not unreasonable as part of the role.
* Foster good working relationships with all partners both within the organisation and across organisational boundaries and liaise as appropriate.
Technical Skills & Personal Attributes
* Excellent Microsoft Office software skills in Word, PowerPoint, Excel and Teams.
* Excellent knowledge of ESR system to support others in the team/directorate.
* Champion for rollout of new/updated software (training provided).
* Excellent organisational and administrative skills.
* Team player.
* Positive, forward‑thinking.
* Reliable, resilient and adaptable to change.
Managing Self
* Manage your personal development and goal setting with your line manager using the Trust Appraisal process and agreed timetable.
* Comply with all organisational policies, procedures and protocols.
* Participate in team meetings.
* Complete all mandatory training.
* Act responsibly and in line with the organisations procedures when using work equipment and materials.
* Carry out duties with due regard to the Organisations Equal Opportunity Policy.
* Seek advice and support from your line manager whenever necessary.
Person Specification
Experience (Essential)
* Proven ability to form and develop effective relationships with internal staff and external parties.
* Personal values aligned to NEMS core values.
* Strong communicator with excellent interpersonal skills.
* Flexible and proactive approach.
* Ability to work under pressure with a calm and measured approach.
* Experience of delivering high quality administrative support.
* Experience of producing staff communications, presentations, etc.
* Experience of producing communications documents for external audiences.
* Experience of working with other partners to deliver high quality products.
* Experience of developing and supporting social media communications projects.
* Experience of delivering proactive support and guidance on corporate communications.
Desirable
* Ability to work flexibly across home‑based and sites.
Qualifications (Essential)
* Experience working in communications, PR or media environment.
Skills (Essential)
* Microsoft Office proficiency and knowledge of other IT systems relevant to the role.
* Excellent oral and written communication.
* Organise self and use own initiative.
* Excellent time management skills.
* Excellent interpersonal skills and empathetic.
Employer Details
Employer name: NEMS Community Benefit Services Ltd
Address: Forward House, Station Street, Nottingham, NG2 3AJ
Website: https://nemscbs.net/
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