About us
Wookey Hole is a magical place of caves, legends, and adventure for all ages. It's an experience millions of years in the making with plenty to do inside and out. Visitors enjoy vintage penny arcades, museums, adventure golf, soft play zones, and of course the famous, beautiful caves.
The Wookey Hole family includes the 58-room Wookey Hole Hotel and the Mendip View Lodges located on-site plus a popular holiday park – situated just a few miles from Wookey Hole.
What we're looking for
Wookey Hole Hotel is searching for a reliable and enthusiastic Night Porter to join our busy hotel team and be responsible for ensuring the safety and security of hotel guests, staff, and the hotel building at nights.
You'll liaise with guests and residents in the hotel, dealing with any problems and resolving complaints in a courteous and professional manner in addition to performing nightly cleaning tasks to ensure guest and team areas are clean, tidy and organised.
Main duties of the post
1. To oversee the running of the hotel during designated night shifts incorporating all aspects of guest service, cleaning and administration.
2. To greet each and every guest with a friendly and professional welcome, offering help and suggestions when appropriate, ensuring all guests needs are met or exceeded.
3. To complete the night porter checklist covering all necessary daily tasks including the cleaning, tidying and organising of guest and team areas.
4. To undertake regular internal and external security checks of the hotel with emphasis on security and fire safety.
5. To be competent with the hotel reception systems and processes, able to check in and check out guests, to amend and to place new reservations.
6. To continue beverage service after the restaurant closes, in accordance with the company policy and licensing laws.
7. To assist with, or when relevant complete personally the clean and closedown of the hotel bar and bar area.
8. To communicate clearly to other front of house team members and to management all necessary information including guest movements and incidents.
9. To set up the continental breakfast buffet and prepare the restaurant ready for breakfast service.
10. To replenish bar products with appropriate rotation and undertake a nightly audit of bar and beverage stock levels, completing order form ready for the day team.
What we need from you
The ideal candidate will have previous experience working nights in a similar role, preferably from within the hospitality/hotel sector. You'll be computer literate, comfortable with Microsoft office and confident to learn new IT processes.
We are looking for candidates who are self-motivated, able to mange your time effectively and regulate your own work schedule. Ablility to balance and prioritise multiple duties and demands throughout the night.
Benefits include
* Full time role working five days. Working Saturday to Wednesday, with Thursday and Friday nights off.
* Christmas Day and Boxing Day off as standard.
* Being part of a motivated team focused on delivering excellence.
* The opportunity to grow and develop your skills.
* Tickets to Wookey Hole Caves and Attractions.
* Discounts for family and friends to stay, including - Wookey Hole Hotel, Mendip View Lodges & Bucklegrove Holiday Park.
* Free parking.
* Discounted meals.
* Uniform provided
Job Types: Full-time, Permanent
Pay: £32,045.00 per year
Benefits:
* Discounted or free food
* On-site parking
Ability to commute/relocate:
* Wells BA5 1BA: reliably commute or plan to relocate before starting work (required)
Work authorisation:
* United Kingdom (required)
Location:
* Wells BA5 1BA (preferred)
Work Location: In person