Availability Window
Sun 11:15–23:15, Wed 06:00–18:00.
Pay & Hours
Our Shift Leader rate starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.
We offer a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we also have opportunities for this.
Role Overview
Our Shift Leader supports store operations, ensures customer service excellence, and leads from the front.
Responsibilities
* Work in a fast-paced retail environment, with a variety of products.
* Take ownership of running duty shifts and coordinate the team to deliver a clean, well-stocked store that exceeds customer expectations.
* Be there for customers, listening to them and ensuring they leave with what they came for.
* Look for ways to improve service, coaching colleagues and providing feedback.
* Guide and support teammates, ensuring a safe place to work and shop.
* Maintain a great understanding of store performance and assist managers in delivering actions to improve operations.
* Lead from the front and set a great example for everyone.
* Coordinating the store team to deliver an easy, fuss‑free shopping experience for customers.
* Supporting colleagues to deliver daily priorities and take regular breaks.
* Opening and closing the store, completing duty cover, ensuring all decisions made are right for everyones safety.
* Being the go‑to person for colleagues in the absence of a manager for day‑to‑day queries.
* Keeping the store clean, tidy, and well‑presented.
* Supporting managers to coordinate seasonal, community and charity events.
* Contributing to a great team atmosphere that is inclusive of everyone.
* Providing great customer service by listening and putting customers first.
* Keeping the team well-informed about any communication, changes or updates.
* Staying knowledgeable about store performance and looking for ways to simplify operations.
* Coordinating store improvements and removing obstacles to great service.
* Following health and safety routines and ensuring colleagues do the same.
* Recognising and celebrating colleagues within the team for great service.
* Being a role model by giving thoughtful customer service that meets every customers needs.
* Building strong relationships with colleagues for a positive and inclusive team atmosphere.
* Being a clear communicator, comfortable with using various methods to keep the team informed.
* Being comfortable taking the lead and overseeing the store in a managers absence.
* Being a good decision maker, flexible in thinking, and comfortable handling change.
* Being motivating and inspiring the team to deliver beyond expectations.
* Being curious and always looking for ideas and opportunities to serve customers, communities, and the planet better.
Eligibility
Please note that you need to be 18 or over to apply for this role.
We only recruit individuals who have passed the school leavers age for your country. Candidates over 18 are required for roles that involve working before 6:15 am or after 9:45 pm, or involve warehouse, beer, wine, spirits, counters, bakery or driving duties.
Diversity & Inclusion
We welcome a diverse workforce and are committed to providing a fully inclusive and accessible recruitment process. We are a Disability Confident Leader and encourage anyone to apply.
About Tesco
Our vision is to become every customers favourite way to shop, whether at home or on the move. Our core purpose is Serving our customers, communities and planet a little better every day. We are a place where everyones welcome.
For more information, visit www.tescoplc.com.
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