Overview
Helpdesk Administrator - North Lanarkshire - Salary up to £27,000
CBW is currently recruiting for an experienced and highly organised Helpdesk Administrator to join a busy, site-based facilities team based in North Lanarkshire. Working closely with the Contract Manager, the successful candidate will play a key role in ensuring the contract achieves 100% compliance across all maintenance, reactive, and quoted works.
Key Duties & Responsibilities
* Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.
* Check and maintain FMHelpdeskInbox
* Schedule reactive and help desk call outs.
* Review jobs received during the working day and allocate accordingly to Engineers.
* Process purchase orders and invoices, issuing and closing planned and reactive maintenance visits; inputting data.
* Support the Office & Contract Managers in the administration & delivery of departmental objectives.
* Attend to queries as they arise.
* General administration support.
* Raise corrective maintenance tasks following on from PPM completed tasks.
* Organise day-to-day work to ensure that all key tasks are fulfilled.
* Departmental administrative housekeeping; provide information related to internal procedures to enable the department to add value to the contract.
Requirements
* Minimum of 2 years' experience in an administrative role, ideally within a facilities or maintenance environment.
* Strong customer service and communication skills, with a professional and proactive approach.
* Good commercial awareness and experience with financial reporting.
* Proficient in Microsoft Excel (intermediate to advanced) and general computer literacy.
* IOSH Managing Safely qualification (desirable).
Salary & Benefits
* Salary up to £27,000 (depending on experience)
* 25 days annual leave plus bank holidays
* Company pension scheme
* Monday - Friday 8am to 5pm (In office)
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Consulting
Industries
* Business Consulting and Services
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