Full-Time Customer Service Advisor Location: Bristol Salary: £25,396.80 per annum Hours: 40 hours per week – Monday to Friday, 8:00am to 5:00pm (1-hour unpaid lunch break) Contract: Full-Time, Permanent What’s in It for You 22 days holiday plus bank holidays Discretionary annual bonus Life cover (2x annual salary) Company contributory pension scheme Cycle to Work Scheme Employee Assistance Programme Eye-care scheme Retail discounts Free on-site parking Full training provided Saturday morning work on a rota basis, paid at overtime rate The Role A great opportunity has arisen for an experienced Customer Service Advisor to join a busy, friendly team at a well-established fuel and lubricant distribution depot. This is a fast-paced, office-based role handling inbound customer calls, processing orders, and ensuring every customer receives exceptional service. Key Responsibilities Answer incoming calls and emails from customers to take and process fuel orders Accurately input and update information on internal systems Process card payments efficiently and securely Liaise with third-party suppliers to arrange and confirm orders Prepare and submit invoices, including proof of delivery Chase outstanding invoices for the accounts payable department Maintain pricing and account information accurately Communicate with the credit control department regarding credit limits and orders on hold Ensure data accuracy and minimise the need for credit notes Adhere to GDPR and company policies at all times Support colleagues and assist with additional duties when required About You Experience in a similar customer service or office-based role (essential) Confident handling inbound calls (essential) Excellent communication and administrative skills IT literate with strong attention to detail Able to work effectively under pressure and on your own initiative Good organisational and time-management skills Professional, team-oriented, and dependable Awareness of GDPR and a commitment to confidentiality Positive and proactive approach to work If you’re reliable, organised, and enjoy delivering excellent customer service in a busy environment, this could be the ideal opportunity for you. Apply today to take the next step in your career as a Customer Service Advisor