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What you’ll be doing: The online manager will plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service. You’ll be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in-store customers. You’ll collaborate with other managers to ensure the success of the overall store shopping experience. People management is a big part of the role, including performance management, disciplinaries, scheduling, and ensuring pay accuracy. Our online teams work early mornings with picking items for deliveries typically from 04:00 – 08:00.
What you’ll be doing also includes:
* Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service
* Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in-store customers
* Collaborate with other managers to ensure the success of the shopping experience of the overall store
* People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate
What makes a great online manager:
* Previous line management responsibilities in a fast-paced, operational environment
* Provides brilliant customer service and coaches a team to do the same
* Delivers KPIs or other performance indicators
* Can manage disciplinaries, performance issues or other employee relations issues
* Leads operations and comfortable doing this alone in the absence of more senior management
Essential Criteria:
* A track record of delivering brilliant customer service and coaching colleagues to do the same
* Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly
* Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers
* Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement
* Has managed employee relations issues, including performance and absence management
Working for us has great rewards
Salary will be dependent upon your experience as well as the store size, complexity and location. We offer a great range of benefits for our managers, including:
* Discount card – 10% discount on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day
* An annual bonus scheme based on our performance
* Free food and hot drinks provided for colleagues in all our stores
* Generous holiday entitlement, maternity and paternity leave
* Pension – we’ll match 4-7.5% of your pension contributions
* Sainsbury’s share scheme – build up an investment at discounted rates
* Wellbeing support – emotional support, counselling, legal and financial advice
* Colleague networks – connect with like-minded people to fulfil your potential
* Cycle to Work scheme – hire a bike and cycling equipment, with tax and NI savings
* Special offers on gym memberships, restaurants, holidays, retail vouchers and more
An inclusive place to work and shop
We are dedicated to being an inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome. We offer enhanced discretionary leave for families and support for carers. Our internal networks promote true representation and help remove barriers. We provide development opportunities, including mentorship, training, and career progression pathways, and celebrate diversity through initiatives and events. If you would like to learn more about our commitment to inclusivity, please look here. If you require any reasonable adjustments during the application or interview stages, please let us know and we will support you.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Finance and Sales
Industries
* Retail
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