First Line Support Analyst Location: Job Type: Full-time (Office-based)
Are you early in your IT career and looking to grow your skills in a professional and supportive environment? We’re currently recruiting for a First Line Support / Junior Application Support Analyst to join an in-house IT team based in Guildford.
This role is ideal for someone with foundational IT support experience who is eager to develop further in application and technical support. You’ll be the first point of contact for internal IT queries and gain hands-on experience with bespoke applications, hardware support, and vendor coordination.
Bonus scheme
Salary sacrifice electric car scheme
Company pension
Private medical insurance
Group life cover
Annual salary reviews
Social events and birthday leave
Charity engagement and referral programme
Provide first-line technical support for hardware, software, and access issues.
Set up and relocate hardware including computers, monitors, and peripherals.
Liaise with external IT service providers and software vendors.
Maintain clear and up-to-date documentation on IT procedures and solutions.
Minimum 1 year of experience in an IT support role or 2 years’ office-based experience with a recognised IT qualification.
Proficient in Microsoft Office applications, particularly Outlook, Word, and
Excel.