Location: Ashford, Middlesex - Hybrid
Type: Full-Time
Salary: £35kDOE&NegplusexcellentBenefits&hybridworking
Client / Role Overview
Our client is a leading provider of custom clearance software and services in the UK, assisting freight forwarders, customs agents, and logistics companies to streamline import and export processes by ensuring smooth integration with HMRC systems and facilitating efficient, compliant trade operations.
The Service Desk is recognised for providing industry leading support for a well known Freight Software system, a mature client/server application in services since 2011. Having successfully navigated users through extensive functional enhancements and critical legislative updates, including CDS and NCTS.
Due to current expansion this will be a new key role and exciting time to join and support the growing product range and assist in building a cutting-edge, web-based front-end from the ground up.
The Person
We are seeking a Technical Freight Support Specialist with a strong background in customs declarations and/or freight forwarding to join our Service Desk. This is a unique opportunity for someone with industry specific knowledge who is looking to transition into or grow within the field of software and applications support. This person must be an enthusiastic, self-starting problem solver with the ability to learn new technologies quickly. The ideal candidate will be a communicative team player with a welcoming and engaging demeanour.
Required Experience
The candidate should have the following experience:
* In-depth knowledge of UK customs declarations and/or freight forwarding.
* Excellent communication skills (both verbal and written) with the ability to work both independently and as part of a team.
* Have a great personality; you will be expected to work closely with the team, continuously learn, and actively share knowledge with others.
* Ability to cope under pressure and meet deadlines
* You must also be enthusiastic and be willing to accept new challenges.
Nice to Haves
Candidates with the following will have an advantage:
* Knowledge of Sequoia Software
* Be familiar with Windows, Windows applications and Microsoft Office products.
We value the right mindset over perfect experience if you bring industry knowledge and a passion for great customer service, well help you build the rest.
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