Information Systems Services (ISS) is looking to appoint an enthusiastic IT Engineer to join the Campus IT Engineer team, supporting IT Services at Lancaster University.
As an IT Engineer, you will join a faculty-based team providing second-line technical support to users of the University's IT services. In this role, you will offer both on-site and remote technical support to end users. Utilising ITIL-based processes to handle incidents and service requests, you will tackle a wide range of technical challenges, provide advice, and perform preventative maintenance to support the University's teaching, research, and administrative functions.
You will collaborate with our AV services team to support IT and audio-visual equipment in various learning spaces.
Additionally, you will work with the broader teams in ISS to help support the delivery of new and existing services. A key part of your role will involve participating in completing the campus-wide deployment of Windows 11.
An experience of working in a team-based IT service environment, as well as knowledge of PC and Audio-Visual systems in use at Higher Education or equivalent establishments will be advantageous. You will combine your IT and problem-solving skills with a strong user-focus to ensure an excellent service to the user community.
This post will be normal business hours based on campus, however on occasion there will be opportunities to undertake paid work outside those hours. The successful candidates will be offered the opportunity to undertake a variety of training options.
Candidates should contact Rob Griffiths (r.griffiths@lancaster.ac.uk), Campus IT Service Delivery Manager, for any questions or informal discussion about the role.
Please apply with a C.V. and Covering letter outlining your suitability for the role.