Job Details
Location: Newbury + Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working hours: Full-Time / 37.5 hours per week / Mon – Fri
Hybrid: Work both in the office and at home. You should attend the office 2‑3 days each week, for at least 8 days per month. Work with your line manager to understand expectations for your role and your team.
About VodafoneThree
We build a network the UK can count on – connecting people, places and potential. We help close the digital divide, empower communities and drive meaningful progress. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
What You’ll Do
This role reports into the Business Engagement & Delivery function within Network Quality, CX and Insights (NQCXI) team. It leads the sourcing, transformation, and governance of network data across the Quality team. The role ensures that data engineering capabilities support strategic decision‑making, operational efficiency, and quality outcomes across the Network Quality function.
Who You Are
* Automate data ingestion and processing pipelines to support real‑time performance monitoring and CX analytics, reducing manual effort and improving insight velocity.
* Maintain and evolve diagnostic platforms that enable root‑cause analysis of network‑related CX issues, integrating data from multiple sources including OSS, CEM, and customer feedback systems.
* Collaborate with cross‑functional teams (e.g. IT, Data Science, Network Operations) to ensure tools are interoperable, secure, and aligned with enterprise architecture standards.
* Establish governance protocols for tool usage, data integrity, and model validation to ensure consistency and reliability of insights across NQCXI department.
* Lead continuous improvement initiatives by incorporating feedback from users and stakeholders into tool enhancements and framework refinements.
* Provide technical leadership and mentoring to junior analysts and developers working on NQCXI tooling, fostering a culture of innovation and accountability.
* Leverage modern big data technologies and practices (e.g. distributed computing, cloud‑native analytics, machine learning frameworks) to enhance the scalability, accuracy, and speed of built solutions (CX, OSS, CEM, drive‑test analytics and more).
Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What We Offer
We care about your success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, such as discounts, vouchers, a pension plan and more. We support your career through learning tools and parental leave policies.
Need to Know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet regulator standards. If you require reasonable adjustments or have an accessibility request (e.g. extended time, breaks between assessments, sign language interpreter, assistive technology), refer to the Accessibility section of our Careers website for guidance.
AI and Interview Guidance
We use AI in parts of our business to improve efficiency and innovation. While candidates may use AI to fine‑tune their CVs or prepare for interviews, we value your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you are—your personality, creativity, and abilities. Above all, we’re looking for authenticity.
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Join us and make a difference.
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