Package Description:
Shift Details: bank position, hours may vary
At The Hawthorns, we believe in supporting those who support our residents. We recognize and celebrate our hardworking colleagues, champion your career development, and offer a range of apprenticeships. Additionally, we provide access to various leisure and retail discounts.
We are seeking a compassionate, enthusiastic, and dedicated individual to join our friendly, award-winning team as a Concierge.
ABOUT THE ROLE
Your focus as a Concierge will be to create a positive and lasting first impression of the company. You will answer incoming calls, greet visitors, and provide high-quality service to residents.
Other responsibilities will include:
* Greeting and directing all visitors, making them feel welcome
* Operating the switchboard; handling external and internal calls from residents, taking and passing on messages
* Monitoring the bistro area for refreshments, music, and cleanliness
* Handling resident requests and queries efficiently and effectively
ABOUT YOU
To be successful in your application, you will embody our values of caring, supportiveness, honesty, respect, and accountability in all that you do.
Our ideal candidate must have:
* Experience handling telephones and/or in a customer service role
* Ability to handle multiple priorities
* Good organizational skills
* Ability to react calmly in emergency situations and demonstrate consideration
ABOUT THE HAWTHORNS
The Hawthorns offers a unique retirement model with properties available to rent for individuals or couples seeking an independent lifestyle at beautiful locations nationwide. Our retirement villages are vibrant and welcoming; we eat, have fun, and live together. Our vision of ‘creating meaningful lives together’ is achieved through exceptional service and experiences across our four luxurious retirement homes, establishing ourselves as the preferred choice for residents and employees.
Please note:
* This role requires a DBS Disclosure check, with costs covered by the business.
* Proof of eligibility to work in the UK is necessary.
This advert may be withdrawn prior to the deadline depending on application volume and business needs.
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