As a Showroom Host / Centre Support Assistant you will be the first point of contact for customers and ensure, they are provided a warm welcome and an outstanding customer journey experience. You will be a brand ambassador, always representing Porsche Retail Group and the Porsche brand.
When you are not hosting customers or responding to incoming enquiries by phone or email, you will support the sales and aftersales teams by managing customer flow and maintaining a pristine showroom environment. From time to time, you will also complete generalist administration duties and participate in hosting events.
Responsibilities:
Welcome visitors and customers promptly and professionally
Guide customers through the showroom, answering questions and providing information about vehicles, features, and promotions
Direct customers to the appropriate department or team member
Manage incoming calls, forwarding them onto the right department
Ensure the showroom is clean, organized, and visually appealing, including the arrangement of vehicles and product displays
Offering refreshments and ensuring the waiting areas are well stocked and clean
Gathering customer feedback and insights to improve the showroom experience and reporting any concerns
Support administrative tasks as required
Requirements
Minimum Qualifications
Ability to work in the UK without Sponsorship
Full Driving Licence
Background in hospitality, retail, reception or similar customer facing role
A friendly and approachable demeanour, with excellent communication skills
Ability to manage multiple tasks in a fast-paced environment
Team orientated mindset
Desirable Qualifications
Experience of working in a large franchised automotive dealership
Good organisational skills and attention to detail
Basic computer skills (Microsoft office, customer database systems)
Benefits
Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities
PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture
In return, we offer:
Part time on a rotating shift pattern (see below), centre open 8am to 6pm daily. Saturday working required
£31,500 pro-rata plus 10% monthly bonus
33 days per year, pro rata
Option of a VW Group Vehicle at preferential leasing rates
Dedicated mental health champions
Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
Life Assurance
DC Pension Scheme
Employee Assistance Program - support and advice on issues impacting your wellbeing
Work Pattern Available:
Week 1 - Monday, Tuesday, Thursday (7:30 - 18:00)
Week 2 - Monday & Thursday (7:30 - 18:00), Saturday (8:00 - 16:00/9:00 - 17:00)
Centre
The biggest 'Destination Porsche' centre in Europe. Located in the vibrant Guildford area, this fantastic centre is just a stone's throw away from a local fitness centre and a bustling retail park. This centre also offers the convenience of free nearby parking and a short walk to Guildford train station.
Company
Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.
Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our culture of trust, integrity, and empowerment filters through every channel of our business. Our people have passion, thriving on a friendly rivalry that inspires all of us to be better and a genuine desire to go further for our customers and each other.