Customer Success Administrator Magherafelt (Office-based) Monday - Friday Long Term Contract The Opportunity A leading organisation based in Magherafelt is seeking a Customer Support Officer to join their team on a 12-month maternity cover basis. This role is ideal for someone who thrives in a fast-paced office environment and enjoys providing exceptional customer service. Working closely with supervisors, contractors, and internal departments, the successful candidate will help coordinate response maintenance repair requests while ensuring high standards of communication and service delivery are maintained. Key Responsibilities Serve as the first point of contact for all customer queries Manage repair requests, triaging and directing them to relevant departments or contractors Monitor and update job progress, ensuring timely completion and data accuracy Maintain records and support the wider team in meeting KPIs and service standards Escalate issues where appropriate to ensure a smooth customer experience Collaborate with internal teams and stakeholders to support ongoing service delivery Candidate Criteria - Previous experience in a busy office environment - Strong customer service background - Confident using Microsoft Office and capable of accurate data input - GCSE Maths and English (Grade C or above or equivalent) For more information, please contact Conor Birch today. Recent Feedback from our candidates: ''I found Vanrath very professional from the off, they took the time to understand my background and experience only putting me forward for Jobs, that were suitable both with respect to my experience and abilities as well as my intended career direction.'' ''VANRATH were extremely supportive throughout the recruitment process and answered any queries I had, whilst keeping me informed of progress the entire time. This provided me with more confidence going into the interviews and helped me to secure my new role. Highly recommend!'' ''Had a brilliant experience with Vanrath, after having used many other recruiters in the past VANRATH really listened to what type of role I wanted and made the whole process very smooth and easy!'' IND04 Skills: Customer Service Administrator Technical Support Corporate Administrator