Are you passionate about delivering exceptional customer service and ensuring smooth logistics operations? Were looking for a Road Logistics Customer Care Operations Specialist to join our dynamic Road Sales team and play a key role in supporting our clients and freight operations.As a Customer Care Operations Specialist, youll be the backbone of our branchs client support, ensuring shipments are processed efficiently and customers are kept informed every step of the way. Youll collaborate closely with Freight Account Managers and other departments to deliver seamless service and operational excellence. How you create impact Process client and overseas bookings accurately. Provide operational & sales support to Freight Account Managers. Coordinate with all parties to manage the movement of goods. Resolve shipment issues and keep clients updated. Handle sales and purchase invoicing/queries for the branch. Promote a positive team culture and support cross-departmental tasks. Ensure compliance with health & safety, quality, and security standards. What we would like you to bring Secondary school education or equivalent. Strong background in customer service with attention to detail and accuracy. Excellent communication and interpersonal abilities Strong organisational skills and ability to manage priorities Team-oriented with a proactive mindset A commercially minded attitude is essential GOOD REASON TO JOIN As well as our competitive pay rates and superb training opportunities, we also offer a great working environment. You will be respected and valued if you work for us and have genuine opportunities to progress and develop. 26 days holidays plus bank holidays 2 volunteering days per year 3 x Life Assurance Option if you join the KN Route2 pension scheme A tailored personal development and training programme. Trusted and empowered to deliver and be your best. We are happy to talk about flexible working. Please ask about alternative patterns of work at interview. Enhanced Maternity/Paternity Leave Childcare Vouchers Cycle to work scheme Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more) Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation