We’re the leaders in outsourced calls, live chat and more, delivering brilliant conversations on behalf of businesses of all sizes. Fast-forward two decades and what started as a single, dedicated PA (who’s still with us today) looking after calls for a handful of local clients, is now a 1000‑strong team working across continents from our state‑of‑the‑art UK headquarters in Wrexham, and our US office in Atlanta.
The role:
You will be part of a small DevOps team managing and supporting multiple products hosted in AWS, Azure, and GCP. This role will require a hands‑on approach to automating the deployment of infrastructure and applications, as well as performance monitoring, capacity management, and disaster recovery. We have a strategic objective to design and build highly resilient cloud‑native services capable of handling increasing demand as the organisation grows in both the UK and the US. You will work closely with application development and infrastructure teams and will need to be able to translate business requirements into production‑ready solutions.
Key responsibilities:
Automation
* Build and implement tooling to facilitate fast and efficient deployment and management of applications and infrastructure.
* Ensure operational processes – such as deployments and upgrades, following documented standards.
* Drive and prioritise an Infrastructure‑as‑Code approach to designing and implementing systems.
* Develop automated solutions for operational functions such as monitoring, performance and capacity management, and disaster recovery.
* Focus on reducing toil and removing error by automating tasks and processes.
* Reinforce a culture of delivering quickly, effectively, and iterating rapidly.
* Discover and document exceptions, turning manual work into repeatable actions – and ultimately into automation.
Observability
* Incorporate monitoring and logging features into systems during the design stage, ensuring they become standard components of each service.
* Build alerting systems that trigger on symptoms rather than outages.
* Help define and monitor Service Level Objectives (SLOs) for each service or product.
Security
* Ensure security best practices are followed during the build and deployment of applications and infrastructure.
* Work with Information Security team members to ensure that the hosting environment is secure.
* Remediate infrastructure security vulnerabilities identified during penetration testing and vulnerability scans.
Supporting the Business
* Debug and help resolve issues affecting the availability or performance of production systems.
* Participate in Post Incident Reviews to identify root causes and actions required to prevent issues from re‑occurring.
* Work to continuously improve the reliability, efficiency, and scalability of systems and services.
* Continuously assess processes and develop ways to improve them.
* Build a deep, holistic understanding of business services and the underlying technology employed.
* Reduce MTTR by developing playbooks to resolve issues.
* Work closely with application development teams to identify potential issues as early as possible within a product’s lifecycle.
* Identify ways to reduce complexity and work to standardise technology and processes where appropriate.
* Identify dependencies, bottlenecks, and single points of failure, and work to mitigate associated risks.
* Participate in the planning of projects and work closely with infrastructure, operations, and application development teams to deliver objectives.
* Support and mentor the wider team to facilitate the adoption of new technologies.
* Participate in on‑call support duties.
The person:
* Must have hands‑on experience with at least two of the “big three” hyperscalers (AWS, Azure, GCP).
* Must have a good understanding of common security issues, particularly the OWASP Top 10 CI/CD security risks.
* Proficiency with CI/CD pipeline automation processes and tooling.
* Must have a focus on and drive towards GitOps methodologies and Infrastructure as Code (IaC).
* Demonstrable knowledge of deploying and running applications in Kubernetes.
* Experience of using declarative orchestration and configuration management tools in a production environment.
What’s included:
As a DevOps Engineer at our award‑winning headquarters in Wrexham, you’ll enjoy welcoming, spacious, state‑of‑the‑art offices, plus communal spaces including a treehouse – we like to do things differently around here! You’ll also benefit from:
* Permanent contract
* 25 days annual leave plus bank holidays (pro rata)
* Mental health support (through our Employee Assistant Programme) with access to an on‑site mental health counsellor
* Access to our wellbeing room to help enhance your physical and mental wellbeing
* Access to a 24/7 doctor line
* Subsidised meals
* Free on‑site gym access
* And did we mention our epic parties? We know how to celebrate in style!
We want to hire the whole version of you: If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best!
Seniority level
* Associate
Employment type
* Full‑time
Job function
* Information Technology
Industries
* Professional Services
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