We seek a
Technical Support Engineer - Automation
colleague to join our world-class client, one of the leading and most advanced Software Development companies.
* Hybrid Work: 2 days/week onsite in Staines.
* Employment Type: Temporary Placement (via us - Dexian) - Temporary Agency Worker Employment Contract.
* Duration: 12 months (with high potential to be extended further or converted to permanent).
* Hours per Week: 40 (Full-time).
Description:
Our client seeks a Technical Support Engineer to capitalize on the company's momentum. The enterprise IT Service Management platform combines ITIL process support and SaaS delivery to provide a flexible, intuitive, self-managing cloud application.
Responsibilities:
* Providing support to users/administrators of our platform. Supporting and contributing to the growth of best practices for the delivery of support services
* Understanding our platform, Cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations
* Acting as a customer advocate, prioritizing and managing assigned incidents and escalations in the queue with little or no supervision.
* Engaging with functional teams like operations and engineering to build, drive and improve tools and processes for quicker issue resolution.
Required Skills and Qualifications:
To be successful in this role, we need someone who meets some but not all of the following:
* Demonstrated ability to troubleshoot complex technical issues.
* Including understanding of user permission levels, domain configuration, group policy objects. and execution of SUDO Policies in UNIX/Windows.
* Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP and REST.
* Experience with troubleshooting tools such as Wireshark, Traceroute.
* Solid understanding of object-oriented programming skills (Java strongly preferred).
* Strong troubleshooting/root cause isolation skills.
* Demonstrated creative problem-solving approach and strong analytical skills.
* Must be proficient with analyzing log files and standard debugging concept.
* Familiarity with tools & practices of the trade such as incident management, knowledgebase, defect & escalation management.
* Excellent communication skills (verbal and written).
* Code debugging and troubleshooting.
* Network and Operating System debugging skills.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.