We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.
Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e‑mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.
This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.
Job Description
The role of Account Manager – SME is an exciting new role as a part of an expanding team in the Account Management team. You will be responsible for the in‑life management and retention of our fastest growing areas in the business.
This role is office based in Crewe, and you’ll be a part of a vibrant office environment. The key to success in this role is to have a strong will to be customer‑focused with an appetite for customer retention and upsell. You will report into our Retentions Manager.
Your key responsibilities day to day will be…
* Making daily calls to aligned customers
* Retain and renew customer contracts
* Upselling into customer accounts
* Driving cross‑company referrals
* Developing learning of Radius’ product portfolio with the ability to fully explain features and benefits of our products.
* Working closely with key partners across the major networks.
* After‑sales service to ensure customers are satisfied.
* Using various CRM systems to extract data from and keep them up to date
* Common trend analysis
Qualifications
* A‑Level or equivalent
* 2+ years in a customer‑facing environment (preferably Sales)
Benefits
* 25 days holiday + bank holidays
* Annual salary review
* Pension plan
* Life assurance
* Electric Vehicle salary sacrifice scheme
* Employee assistance programme
* 24 hour wellness and healthcare assistance via ‘Help@Hand’ by Unum
* Time off for fertility treatment and in the event of pregnancy loss
* ‘Cycle to work’ scheme
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Inclusive & Diverse Workplace
Diversity, Equality & Inclusion at Radius
Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.
We also offer:
* Global Female Health Policy & Female Health Champions
* Pregnancy Loss and Fertility Treatment Policies
* Endometriosis Friendly Employer (UK)
* Mental Health First Aiders
* Disability Confident Committed Employer (Level 1)
* Race at Work Charter signatory
* Proud sponsor of Crewe Pride (4 years running) and Cheshire Pride Awards Corporate Supporter 2025
* Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
* Give as you earn scheme (payroll giving) and match funding
Equal Opportunity
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.
We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
Job Location
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