Overview
Business Intelligence & Insights Specialist at Black Country Housing Group – responsible for delivering insightful reporting, analytics and benchmarking to support decision‑making and continuous improvement across the organisation.
Key Responsibilities
* Design, build and maintain BCHG's suite of dashboards, performance packs and automated reporting products using Power BI and aligned tools.
* Develop high quality KPI dashboards for Board, Executive, SLT and service teams.
* Ensure reporting is consistent, governed and aligned with BCHG's KPI Catalogue.
* Work with the Data Governance Manager to apply standards, definitions and quality controls to reporting and dashboards.
* Monitor reporting SLAs, refresh schedules and usage analytics to optimise adoption.
* Extract, gather, manipulate and interrogate data from multiple sources and present it in a clear, usable format to inform decision‑making across the organisation.
* Analyze trends, patterns and performance drivers across multiple data sets, including but not limited to arrears, repairs, voids, complaints, satisfaction, compliance, assets, HR and financial indicators.
* Build analytical models to explore relationships, hotspots and opportunities for improvement.
* Develop scenario‑planning tools (e.g., void turnaround, EPC uplift, service demand forecasting).
* Prepare, cleanse and structure data from multiple sources to create reliable, reusable analytical datasets.
* Produce benchmarking dashboards and reports comparing BCHG to peer providers and national datasets.
* Identify performance variations and develop insight‑led recommendations.
* Work with the Data Governance Manager to advise SLT and Heads of Service on improvement opportunities.
* Configure thresholds, alerts and data‑driven notifications within dashboards.
* Conduct deep‑dive analysis on emerging issues, service risks or strategic questions.
* Support the creation of predictive, scenario‑based and AI‑enabled analytical outputs.
* Produce financial and non‑financial benefit analysis for strategic or operational programmes.
* Support the development of BCHG's ESG reporting, including environmental, social and governance metrics.
* Work collaboratively with service areas to understand analytical needs.
* Present findings in workshops, meetings and training settings.
* Build organisational confidence in reading and interpreting data.
* Operate with a high degree of professional judgement, influencing how data and insight is used across the organisation.
Essential Skills & Experience
* Strong Power BI skills including data modelling, DAX and visual design.
* Advanced Excel capability (modelling, Power Query).
* Experience producing dashboards, insight reports and analytics.
* Ability to translate complex data into clear, actionable messages.
* Ability to communicate effectively with Board and Executive committee members and produce high quality reports for various internal departments and external / 3rd party bodies.
* Awareness of data protection, data ethics and assurance considerations when handling sensitive operational and customer data.
* Strong stakeholder engagement and communication skills.
Desirable Skills & Experience
* Experience querying and shaping data using SQL or similar tools to support robust analytical models. Knowledge of housing or other regulated‑sector performance areas.
* Experience with forecasting, benchmarking or scenario‑planning techniques.
Benefits
* Flexible pension scheme with up to 7% employers' contribution.
* Enhanced sick, maternity and paternity pay.
* Subsidised wellbeing events.
* 28 days annual leave + 1 extra day at Christmas.
* Purchase or sell up to one week leave per year.
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