Role: Customer Support Executive (SaaS)
Location: Commutable to Witney (OX28)
Salary: £25,000 - £27,000
Job Type: Full Time, Permanent, Hybrid
A fantastic opportunity has arisen within our UK based Customer Support team for an enthusiastic and self-motivated Customer Support Executive to join us. You will be working as part of a dedicated Support team, responding to and resolving system queries for our impressive customer base.
Webexpenses is a global FinTech company and we were one of the first companies to bring SaaS applications to the market, disrupting how organisations handle employee expenses. Headquartered in the UK we also have offices in Australia, clients in over 70 countries and over 300,000 users of our software. Private equity backed and as we continue to grow our business, launch new products and develop our people, now is an exciting time to be joining our team.
In this role you will act as the first point of contact for our customers, providing them with the best experience of Webexpenses. You will complete operational activities associated with incoming customer support, including receiving, checking understanding, logging, taking ownership and resolving enquiries. Quite simply, you will provide excellent support to our customers so that they can focus on their job and not on their expenses.
We are looking for candidates who have:
* Dedication and experience in providing outstanding customer service and support.
* Experience of working with helpdesk software (advantageous).
To help you to succeed in your role we will provide you with:
* A buddy when you join and a supportive team.
* Structured induction plan with comprehensive training.
* Ongoing learning and development.
In return we offer:
* Ongoing learning and development including monthly study days.
* A range of benefits including 25 days holiday (rising to 26 days), an additional day off on your birthday, private medical insurance, group life cover, family friendly policies, retail discount scheme, EAP scheme and volunteering days.
* This is a full time, permanent role based in the UK. Our team work to a hybrid model and you must therefore be able to commute to our office (OX28 postcode) 2-3 days per week.
This position is based in the UK and candidates must therefore have the legal right to live and work the UK.
Please note that we are unable to provide visa sponsorship.
Webexpenses is an equal opportunities employer, and we encourage applicants from diverse backgrounds to join our team. Key to this role is an awareness of data privacy and security as you will be dealing with sensitive employee data in accordance with our security policies.