Employer Cardiff and Vale University Health Board Employer type NHS Site Pentwyn Health Centre Town Cardiff Salary £25,313 - £26,999 per annum Salary period Yearly Closing 23/03/2026 23:59
Clinic Co-ordinator/Admin Support
Band 3
WHO WE ARE:
Cardiff and Vale University Health Board is one of the largest Integrated Health Board in the UK, employing over 16,000 staff and providing over 100 specialist services. Serving a population of around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst also working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone and to delivering excellent care and support.
Our mission is “Living Well, Caring Well, Working Together”. We have recently refreshed our strategy, Shaping Our Future Wellbeing, which sets out the Health Board’s Vision for improving the health and wellbeing of the populations we serve by 2035 through the delivery of our strategic objectives; Putting People First, Providing Outstanding Quality, Delivering in the Right Places, and Acting for the Future. We have challenging times ahead, but we are confident that by tackling these challenges together, we can support people to live healthier lives and reduce the unfair differences in the prevalence of illness and health outcomes we see in our communities today. We aspire to deliver outstanding care and treatment for people when they need it, where they need it; care that compares well with the best in the world, but to do so, we need to transform how we deliver services over the next decade and beyond.
We are a values-driven organisation and our goals will only be realised if our values are at the heart of everything we do. Created by colleagues, patients and their families and carers, our values are:
* We are kind and caring
* We are respectful
* We have trust and integrity
* We take personal responsibility
OUR REGION:
Wales has much to offer with miles of stunning coastline, UNESCO world heritage sites and beautiful countryside. Cardiff, the thriving Welsh capital, has something for everyone. It is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline, as well as charming towns including Penarth and Cowbridge. Those seeking more culture may find themselves drawn to the National Museum, St Fagan’s Museum of Welsh Life or the Millennium Centre, home of the Welsh National Opera. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.
The Agenda for Change Pay Award for 2026/27 is effective from 1 st April 2026.
An exciting opportunity has arisen for an Clinic Co-ordinator/Admin Support within the Adult Mental Health Directorate. The successful candidate will be high performing, experienced administrative worker with the ability to provide a comprehensive Clinic Co-ordination and administrative support to the Medical and Nurse Led clinics. The post-holder will be based at the North East Community Mental Health Team (Pentwyn Health Centre).
Applicants will need to be highly organised, adaptable and able to work on your own initiative and prioritise your workload. The role includes a high level of communication with patients and their families and professionals from varying disciplines, so attention to detail and an excellent telephone manner is essential. Previous experience of working within a similar environment will be advantageous. Applicants must have an understanding of the current waiting list targets set by the Welsh Assembly Government and your responsibility in helping to achieve them.
This is an excellent opportunity for the successful candidate to develop themselves in a friendly, busy and challenging community mental health team.
Main duties of the job
To provide an efficient and effective reception and perform to a high standard the clerical duties associated with the co-ordination of outpatient clinics for members of the team. To oversee all aspects of the preparation and delivery of the clinic. To deal with people who have mental health problems with patience and understanding.
This post requires a person who is both reliable and efficient with proven organisational and communication skills. The post holder must ensure confidentiality and discretion in all work related areas at all time.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.
Our mission is “Living Well, Caring Well, Working Together”, and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
Person specification
Qualifications
* Educated to a good standard.
Experience
* Dealing with members of the public/working in healthcare environment. Working as part of a team. Previous office experience and demonstrable and clerical procedures.
* Previous experience of working in NHS environment in a multi agency team. Experience of dealing with people with mental health problems.
Skills
* Previous experience of working in NHS environment in a multi agency team. Experience of dealing with people with mental health problems.
Special Knowledge
* Knowledge of Paris database. Knowledge of Oracle database. Knowledge of medical terminology.
Personal Qualities
* Able to use initiative and work alone. Able to work as part of a multidisciplinary team. Able to work in a busy environment, under pressure and deal with emotionally distressed individuals. Flexible and adaptable to the service. Well motivated. Enthusiastic Organised
MANAGING YOUR APPLICATION:
We are committed to promoting inclusion, where all staff have a sense of belonging. We welcome applications from everyone and recognise the need for our workforce to represent the diversity of the population we serve. We value our differences and fully advocate, cultivate and support an inclusive working environment where staff treat one another with dignity and respect and where diversity is celebrated. We aim to create a working environment where every individual can fulfil their potential no matter their disability, sex, gender identity, race, sexual orientation, age, religion or belief, pregnancy and maternity or marriage and civil partnership status. We are keen to break down barriers in the UHB, and encourage applications from under-represented groups.
Applicants are invited to apply in Welsh. Any application submitted in Welsh will not be treated less favourably than an application made in English.
The UHB reserves the right to close this vacancy after 24 hours if a large number of suitable applications are received. Therefore, we encourage early applications to ensure consideration for this post.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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