Resident Liaison Officer (Internal Planned Maintenance)
Salary: Up to £33K + car allowance
Location: Epsom
Job Type: Permanent
Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their internal & external planned maintenance team in the properties Epsom area. This role focuses on internal projects and involves working in occupied properties and offices.
Key Responsibilities:
1. Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents.
2. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work.
3. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships.
4. Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines.
5. Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process fo...