UC Collaboration Engineer – Key Responsibilities and Requirements Unified Communications & Collaboration: * Manage and optimize Cisco Collaboration Rooms, AV systems, and UC platforms (Cisco Webex, IP Phones, conferencing). * Configure, troubleshoot, and support AV equipment (displays, microphones, speakers, control systems). * Proactively monitor system health to resolve issues before impacting users. * Provide end-user support, training, and technical assistance for Cisco UC and AV technologies. UC Voice Specialist Backfill: * Support Microsoft Teams, Skype for Business, and Direct Routing solutions. * Manage Cisco Unified Communications platforms (CUCM, CUBE, UCCX) and SIP/H.323 protocols. * Administer Session Border Controllers (Cisco, Ribbon, AudioCodes) and VoIP implementations. * Troubleshoot and optimize network technologies (switches, routers, firewalls, QoS). Collaboration & Stakeholder Engagement: * Work closely with clients, internal teams, and stakeholders to meet technical needs. * Lead initiatives to improve Cisco Collaboration Room and AV system performance. * Ensure compliance with security policies and national security vetting requirements. Continuous Improvement & Leadership: * Drive enhancements in UC/AV system performance, workflow efficiency, and user experience. * Stay updated on emerging Cisco UC and Microsoft Teams technologies. Required Skills & Experience: * Advanced knowledge of Cisco Collaboration technologies (Webex, IP Phones, conferencing). * Strong AV expertise in configuring and troubleshooting collaboration hardware. * Microsoft Teams and Skype for Business proficiency, including Direct Routing. * Experience with Cisco Unified Communications (CUCM, CUBE, UCCX), SIP/H.323 protocols, and Session Border Controllers. * Strong knowledge of network technologies (switches, routers, firewalls, QoS). * Excellent problem-solving skills and ability to work autonomously in secure environments. Education & Certifications (Preferred): * Cisco Certified Collaboration Specialist. * Microsoft Teams Voice Certification (e.g., MS-700 or equivalent). * AVIXA CTS (Certified Technology Specialist). * ITIL Foundation Certification. Physical & Work Environment: * Lift/carry equipment up to 25kg; work on ladders or raised platforms as needed. * Onsite role in Stevenage, Hertfordshire, Monday–Friday, 09:00–17:00 GMT. * Occasional evening/weekend work with TOIL (Time Off in Lieu). Security Clearance: * Must hold or be eligible for UK Security Clearance (SC) — UK nationals with a UK passport only