We are looking to appoint a Prescription Clerk to join our busy GP practice. The successful person will be the focal point of communication between the GPs, Nurse Practitioners and other clinicians as well as the receptionist, practice manager, patients and local pharmacies, and other members of the primary health care team, to ensure patients repeat medication is produced within the current protocols of the surgery.
Main duties of the job
The duties in this role will include co-ordinating and preparing repeat prescriptions for our patients, data entry onto patient records, EPS and liaising with patients and pharmacies.
You will also provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working with our clinical and administration teams.
About us
At Salisbury House Surgery we aim to provide holistic patient care within a safe, effective, caring, responsive and friendly environment. To help us achieve this we have well trained, highly skilled clinical and non-clinical teams who enjoy a good work life balance to ensure resilience of our team. Our GP Partners and Management team ensure this is maintained in accordance with local and national policies and is achieved in a responsible financial way.
Job responsibilities
PRESCRIPTION ADMINISTRATION
To print off repeat medication requests at least twice daily and raise them.
To collect repeat prescription requests from the post box and all online platforms
To liaise with patients and chemists regarding queries and requests and as part of any required projects, collaborations or investigations.
To ensure repeat medication is issued in line with the protocols that are already in place and ensure that any queries raised are dealt with quickly and correctly.
To ensure that patient queries on medication are highlighted to the relevant clinician.
Respond to enquiries from patients, carers, secretaries, NHS administrators, Consultants or Medicines Management Teams in a courteous, timely and efficient manner and making precise records of the communications
Provide an effective administration service as part of the Practice team to ensure the smooth and uninterrupted service of prescription support to clinicians
Run analysis reports and gather data from a variety of sources for sae management of repeat prescriptions, co-ordinate medication reviews/changes and continuous improvement.
Liaise with pharmacies on the supply of prescribed drugs, alert our clinicians of any supply issues and forward information on the recommended alternatives
Maintain knowledge and stay up to date with Practices formulary and national restricted drugs list
Work under direction from lead Clinician to make drugs inactive if they have never been issued, or have not been issued for the specified period of time.
GENERAL ADMINISTRATION
To have a thorough knowledge of all practice procedures
Processing and distributing incoming and outgoing mail
Filing and retrieving paperwork/correspondence, including filing to patient records
Computer data entry, processing and recording information in accordance with practice procedures
Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning
Cover sickness/annual leave and work reasonable overtime when required.
Prepare and submit end of month claims and reports
Stock taking and ordering of any medical drugs required
Person Specification
Qualifications
* GCSEs at grade C or equivalent (or 4-9), including English and Maths
* Pharmacy Services or equivalent NVQ2 Lv2 qualification
* Evidence of Medical Terminology training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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