Product Manager - Payments Experience
We’re hiring exceptional Product Managers to help shape the future of our digital customer journey. One role will have a strong marketing and engagement focus, while the other will centre on payments and transactional experiences. Both roles will work at the heart of our product strategy, partnering with cross-functional teams to build exceptional in-app experiences, optimise customer journeys, and drive long-term value.
We’re hiring two Product Managers, responsible for driving customer retention by deepening user engagement, increasing lifetime value, and reducing churn, building on the momentum of strong customer acquisition; and another with a Payments focus, tasked with enhancing our core payments and transactional experience, ensuring seamless money movement and contributing to the strength and trust of our financial product offering through deep expertise in payments systems and fintech user expectations.
Key Responsibilities
Develop and implement customer retention strategies to improve engagement and long-term retention.
Enhance in-app features (such as budgeting tools or payments flows) to deliver clear, tangible value to users.
Analyse customer behaviour, engagement metrics, and drop-off points to drive product improvements.
Collaborate with marketing, UX/UI, and development teams to refine the customer journey.
Gather and act on user feedback to improve features and the overall experience.
Liaise with internal teams and senior leadership to align product strategies with business goals.
Key Requirements
Proven experience as a Product Owner, Product Manager, or Digital Lead in a customer-focused role.
Strong background in digital product development, ideally within financial services, fintech, or subscription-based businesses.
Experience with customer engagement, retention strategies, or payments platforms, depending on the role.
Familiarity with budgeting tools, personal finance apps, or financial transaction systems.
Data-driven mindset with the ability to analyse user behaviour and make informed product decisions.
Excellent stakeholder management and communication skills.
Why Join?
Opportunity to shape a key digital product and deliver real customer value.
Work within a growing, innovative team with a strong digital presence.
Competitive salary and benefits package.
If you have a passion for customer experience, digital engagement, or building seamless financial journeys, we’d love to hear from you!
Product Manager – Payments Experience