Sales Operations Manager
Application Deadline: 20 March 2026
Department: Sales
Employment Type: Full Time
Location: Belfast
Reporting To: Adam Flowers
Overview
Napier AI is looking for a dynamic and results-driven Sales Operations Manager to join the Go To Market leadership team. You will support the CRO in optimising and enhancing our sales processes to drive revenue growth and operational efficiency. This person will sit at the right hand of the CRO as a strategic advisor and hands-on contributor to the business success.
Description
Imagine catching criminals before they strike—that’s what Napier’s AI-powered platform does. By analysing transactions and customers in real time, Napier AI’s technology helps financial institutions spot suspicious activity, such as money laundering, and stops it in its tracks. Our technology combines AI with smart analytics to outthink criminals and protect people’s money while making the financial world safer and more trustworthy for everyone. We are in Belfast building out our Tech Hub as part of Napier’s growth.
Your day to day: Responsibilities
* Sales Process Optimisation: analyse and streamline end-to-end sales processes to enhance efficiency; evolve and implement best practices to drive consistency and scalability; collaborate with cross-functional teams to ensure faster, more professional responses.
* Proactive Data Analysis and Reporting: develop robust sales analytics to provide insights into performance, trends, and opportunities; create and deliver regular reports to senior leadership; support monthly high-quality board reporting; use data-driven insights for forecasting.
* Sales Team Support: provide tools and resources to the sales team; bid management orchestration for cross-functional responses; support onboarding and ongoing training schemes; facilitate communication between sales and other departments.
* Performance Metrics and KPIs: define and monitor KPIs for the sales team; establish metrics to assess performance and support improvement strategies.
* Forecasting and Budgeting: work with finance to develop and manage sales budgets; collaborate with sales leadership to create accurate forecasts based on market trends and historical data.
* Technology and Tools Management: own the CRM (Hubspot) with support from Marketing and IT; evaluate, implement and optimise sales technologies; provide training on tool usage.
* Wider Business Support: assist with wider ad-hoc initiatives including key annual activities such as SKO and other SLT initiatives during the year.
Do you have what it takes?
* 6+ years of proven experience in sales operations management with a track record of driving results.
* Bachelor’s degree or higher.
* Proactive, not task-driven; takes ownership of actions to ensure outcomes are delivered.
* Strong analytical and strategic thinking skills; excellent communication and leadership abilities.
* Strong Excel and reporting skills; expertise with sales technologies including Hubspot.
* Ability to thrive in a fast-paced, dynamic environment.
Why Napier?
* Comprehensive private healthcare through AXA covering optical, dental, and hearing.
* 25 days of annual leave plus bank holidays, your birthday, and a wellness day.
* Dedicated pension plan through Aviva.
* Life insurance 4x annual salary.
* Enhanced maternity and paternity leave and income protections policy.
* Work from anywhere for up to 1 month; gym membership discounts; employee wellbeing programme.
* Flexibility in work schedules and locations to support work-life balance. This role can be fulfilled with a hybrid approach or fully in-office, depending on preference.
* An open and flexible culture that supports you working in the best way for you.
Please note applicants must have the right to work in the United Kingdom. We are unable to offer sponsorship or take over sponsorship of employment visas at this time.
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