Customer Service Executive
Based at David Hathaway part of the Kinaxia Group
Full Time | Permanent Role
Are you passionate about delivering amazing customer experiences?
Do you thrive in a fast-paced, people-first environment where no two days are the same?
We’re on the lookout for a proactive, detail-oriented Customer Service Executive to join our dynamic team and become a key point of contact for our valued clients.
At Kinaxia, we don’t just move goods — we move with purpose. We're proud to be Safe, Talented, Attentive, and Reliable — and we’re looking for someone who shares these values.
Why You'll Love Working With Us
* Be the voice of the business and make a real difference to our customers' experience.
* Join a supportive, friendly team where collaboration and respect matter.
* Develop your skills with access to ongoing training and personal growth opportunities.
* Work in a company that values loyalty, innovation, and people just like you.
What You’ll Be Doing
You’ll play a key role in keeping our customers happy and our operations running smoothly:
* Use our CRM system (Sage) to stay on top of all customer communication and resolve any queries or complaints with professionalism and care.
* Make sure every interaction reflects our high service standards — accurate, timely, and friendly.
* Coordinate delivery bookings and keep customers updated on any changes — keeping everything on track and stress-free.
* Build strong working relationships with your colleagues across the business — we work as One Team.
* Provide accurate quotes and keep internal systems (Stirling, Contrado) up-to-date and organised.
* Spot opportunities to add value and make continuous improvements.
What You’ll Bring to the Team
* A natural flair for customer service — you genuinely enjoy helping people.
* Excellent communication skills — clear, professional and friendly.
* Strong attention to detail — you pride yourself on getting it right the first time.
* Ability to stay calm under pressure and juggle multiple tasks with a smile.
* Confidence using CRM systems (Sage is a plus!) and logistics software like Stirling or Contrado.
Qualifications & Experience
* GCSEs A–C (or equivalent) in English and Maths.
* Previous experience in a customer service or account management role.
* Experience within transport, warehousing or logistics is a bonus — but not essential.
* A genuine team player with the drive to learn and grow.
You’ll Thrive Here If You Are...
* Curious and eager to improve.
* Resilient when challenges arise.
* Customer-focused and proud to represent a business.
* Someone who takes ownership and gets things done.
Ready to join a company that values you — and your voice?
Apply today and start your journey with a team that puts people first.
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