Overview
Senior Claims Analyst - Global Broker/Non Call Centre. Hybrid role in Norwich requiring at least three days per week in the office. These are technical roles working on large, complex, global insurance contracts, involving multiple insurers and high value insurance placements.
What you need to have
* Demonstrable claims handling/insurance experience, with either an Insurer or Broker
* Strong attention to detail with a methodical and conscientious approach
* Planning and organisational skills
* Quick to take on-board new information which is technical in nature
* Analytically minded with the ability to resolve complex queries
* Excellent written and verbal communication skills
* Able to promote continuous improvement and respond positively to change
* Good standard of education
What makes you stand out
* Previous training, coaching and mentoring experience together with prior experience of operating at a senior level
* CII qualifications or a willingness to study for and obtain
Responsibilities
* Receive, handle and manage new claim notification, subsequent updates and collection requests
* Negotiate with insurers/suppliers to achieve the most beneficial, cost-effective settlement for Clients
* Review and interpret policy wordings to obtain the best claims settlements for Clients
* Meet agreed standards of accuracy, service, work volumes, and other performance targets in line with bespoke Client SLA’s
* Handle and case manage claims and contribute to the satisfactory resolution of complex and/or contentious issues
Why join our team
* We help you be your best through professional development opportunities, interesting work and supportive leaders
* We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
* Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being
Diversity, inclusion and equal opportunity
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We are an equal opportunities employer and provide reasonable adjustments in accordance with applicable law. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.
Marsh McLennan is committed to hybrid work, with a mix of remote work and in-office collaboration. All colleagues are expected to be in their local office or working onsite with clients at least three days per week, with at least one anchor day when the full team is together in person.
Company
Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. We operate globally across Marsh, Guy Carpenter, Mercer and Oliver Wyman, advising clients in 130 countries. For more information, visit marsh.com, or follow on LinkedIn and X.
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