We are excited to offer a fantastic opportunity for a Resident Liaison Officer to join our Property Services planned maintenance team at Wates in the Cambridge area. This position is a FIXED TERM CONTRACT for 12 MONTHS.
As a Resident Liaison Officer (RLO), you will be the primary point of contact for residents on your projects. You will support the Project Manager by prioritizing residents' needs and addressing any concerns during site works. Your role will be vital in fostering a safe, secure, and positive living environment. You will work closely with site staff to minimize disruptions, ensuring clear and proactive communication and meticulous planning to build trust and deliver a seamless, customer-centric experience.
Key Responsibilities:
* Attend regular meetings with client representatives and tenants to ensure the highest level of customer service.
* Adopt a consistent approach to customer care across the contract.
* Manage the Tenant’s Complaints procedures as a point of escalation.
* Maintain and update the on-site database to reflect ongoing works.
We are looking for a candidate with experience as a Resident Liaison Officer, ideally from a social housing background, although this is not essential. This role is centered around customer service, so applicants with a strong background in this area are encouraged to apply.
As the role is a mix of site and office work you will need to have a full clean driving license and be flexible with travel.
Due to the nature of the position, a Basic Disclosure and Barring Service Check (DBS) will be required at the offer stage. Applicants with criminal convictions will be assessed individually; we do not discriminate based on criminal records or the details of disclosed offenses. Additionally, some roles may be subject to further pre-employment checks.
To learn more about the checks included in this process, please visit: National Security Vetting