Job Overview We are seeking a motivated and experienced pharmacy professional to join Frimley Health Foundation NHS Trust as a Band 7 Dispensary Manager. In this leadership role, you will manage and develop the dispensary service, ensuring safe, effective, and efficient pharmaceutical practice. You will lead a team of pharmacists, pharmacy technicians, and support staff to deliver high-quality patient care within a busy hospital setting. This role requires strong organisational skills, expertise in dispensary operations, and experience working with Electronic Patient Record systems, particularly EPIC. Main duties of the job Manage day-to-day operations of the dispensary, ensuring timely and accurate dispensing of medications. Lead, develop, and support dispensary staff, overseeing recruitment, appraisal, training, and retention. Maintain compliance with statutory, regulatory, and professional standards including CQC, RPS, and NHS requirements. Oversee stock control, wastage reduction, and efficient use of dispensary resources including robotic dispensing systems. Use EPIC and other IT systems for inventory and dispensing management. Investigate and respond to complaints and dispensing errors, promoting a culture of patient safety. Support clinical trials, chemotherapy services, and pharmacy service improvements. Working for our organisation Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users. Frimley Health Trust benefits on Vimeo Detailed Job Description And Main Responsibilities The Band 7 Dispensary Manager will be responsible for managing and developing the dispensary service to maximise safe, effective, and economical practice in conjunction with the senior pharmacy team. You will act as a role model and provide leadership to all technical and support staff within the dispensary. Key responsibilities include planning and managing the delivery of a high-quality dispensary service; supervising pharmacists and technical staff regarding workflow; supporting recruitment, retention, and staff development; accuracy checking and dispensing medication; counselling patients; and maintaining full and accurate dispensing records. You will investigate complaints and dispensing errors, monitor error logs, and implement corrective actions. Managing staff absence, grievances, disciplinary matters, and rotas will also form part of your role. You will ensure ongoing training and competency assessments for dispensary staff, manage stock and wastage, maintain departmental policies, and ensure compliance with all relevant legislation and Trust procedures. Additional duties include supporting clinical trials and chemotherapy teams, managing robotic systems, ensuring accurate temperature monitoring, holding regular staff meetings, participating in ward technician rotations, and representing the dispensary at relevant meetings. Lead and manage the dispensary team, ensuring safe and effective service delivery. Oversee recruitment, appraisal, and professional development of dispensary staff. Ensure compliance with legal, professional, and Trust standards and procedures. Manage stock control, minimise wastage, and maintain formulary adherence. Investigate and manage dispensing errors and complaints promptly. Use EPIC EPR system to manage inventory and dispensing processes accurately. Facilitate communication and collaboration with multidisciplinary teams. Support clinical pharmacy services, including clinical trials and chemotherapy. Maintain professional registration and engage in continuous professional development. Participate in rota work including evenings, weekends, and bank holidays as required. Person specification Qualifications Essential criteria Pharmacy Technician GPhC registered at Level 3 ACPT Leadership or management qualification Desirable criteria Leadership or management qualification/training. Accredited Medicines Optimisation Experience working with Epic electronic patient record and Willow dispensing and inventory system. Experience Essential criteria Staff management & leadership Dealing with conflict resolution Supervisory experience Significant post qualification hospital pharmacy experience Desirable criteria Project Management experience Experience in developing Pharmacy services Skills & Knowledge Essential criteria Good understanding of NHS Pharmacy Able to produce reports and other materials using Microsoft Office Applications Evidence of leadership skills Desirable criteria Clear ideas on how their practice contribute to patient care Experience of using the Epic system Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire. We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities. We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park. We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment. Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future. Apply online now