IT Support Technician Education
Hackney
Salary: Up to £28k
Are you currently working in IT Support within the education sector?
Do you enjoy being the go-to person for teachers and school staff?
Are you confident supporting everything from classroom devices to network issues across multiple school sites?
If yes, this may be the role for you
We are recruiting for an IT Support Technician to join a well-established IT services provider that supports a group of schools in the Hackney area. This is an excellent role if you enjoy being hands-on, moving between sites, and becoming a familiar, trusted face for staff across a number of education settings.
This role really does need someone with proven experience in the education sector either supporting primary, secondary or multi-academy environments. If you understand the fast pace, the early starts, and the variety of technical issues that come with school life, you will fit in brilliantly.
The Basics
Full time: Monday to Friday, 8:00am 4:30pm
Salary: Up to £28,000 depending on experience
Location: Multiple schools across Hackney (travel between sites required)
DBS Enhanced Check required (or willingness to obtain one)
What you will be doing
Providing day-to-day 1st line IT support to staff across several school sites
Responding quickly to classroom and office IT issues
Supporting, installing, and maintaining Windows 10/11 devices, printers, AV equipment and peripheral hardware
Installing, configuring, and testing new ICT equipment, cabling, and network components
Monitoring system performance and resolving software, hardware and network faults
Configuring and supporting Microsoft 365, Microsoft Client and Microsoft Server environments
Keeping helpdesk tickets up to date and ensuring staff are kept informed of any issues or planned maintenance
Working systematically to fault-find and diagnose issues in a practical, hands-on role
Liaising with external contractors when required
Ensuring all equipment (especially printers) is kept operational and reliable
Occasionally working outside core hours in emergency situations to minimise disruption to the schools
What we are looking for
Experience providing IT support within schools or the wider education sector (essential)
Strong knowledge of:
Microsoft Office / Microsoft 365
Windows 10/11
Windows Server (e.g. Server 2016 or later)
Wired and wireless LAN technologies
Excellent communication skills and the ability to build strong relationships with school staff
A systematic, practical approach to troubleshooting
Good organisational skills and the ability to manage your time across multiple sites
Calm under pressure and able to work flexibly when required
Someone energetic, approachable and proactive in a busy school environment
Microsoft accreditations would be an advantage
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