Job Description
As our Customer Success Manager, you’ll be the bridge between our customers, our sales team, and our founders. You’ll help onboard new businesses onto the platform, train their teams, and make sure they’re getting real value from every feature.
You’ll also play a key role in collecting feedback, spotting opportunities to improve the customer journey, and helping to shape the future of the Bikebook product.
It’s a hands-on, people-focused role in a fast-paced startup - perfect for someone who loves building relationships, solving problems, and making tech simple for others.
What You’ll Be Doing
* Onboarding new customers and training their teams to get the most out of Bikebook
* Building strong relationships with business owners and managers across the UK and beyond
* Acting as the main point of contact for support, guidance, and ongoing success
* Working closely with the sales team to ensure the system is configured perfectly for each customer’s needs
* Gathering feedback from customers to help shape new features and improvements
* Creating easy-to-follow resources and guides to help customers use Bikebook confidently
* Helping us constantly improve the overall customer experience
About You
1. You’re...