Service Delivery ManagerRed Recruitment is recruiting a Service Delivery Manager to join a telecoms and technology company who are recognised as a leader in their field.The ideal candidate will have a background in Service Delivery Management to act as the key point of contact for assigned customers, ensuring we deliver against contractual commitments while identifying opportunities for service and revenue enhancement.The salary for this position is up to £35,500 Depending on experience and will be a office based role in Solihull with some remote working. Benefits & Package for a Service Delivery Manager:Salary: Up to£35,500Hours: Monday - Friday, 9am - 5:30pmContract Type: PermanentLocation: Hybrid - Solihull33 days holiday (including Bank Holidays)Referral Bonus - Recommend a friendEmployee Assistance ProgrammePrivate Medical Insurance after probationEnhanced Maternity and Paternity paySalary sacrifice; pension scheme, cycle to work scheme and electric car leasing schemeKey Responsibilities of an Business Support Executive:Own the customer contract and service obligations, identifying risks or gaps and implementing mitigation strategies.Plan, lead, and document structured Service Review Meetings with key stakeholders.Deliver comprehensive Service Management Reports and lead ongoing improvement plans.Act as the escalation point for internal and external customer service concerns.Partner with Account Management to align on strategic goals and drive new opportunities.Review customer P&Ls to ensure contract profitability and efficiency in service delivery.Monitor and report on KPIs, SLAs, and service performance to meet customer expectations.Provide detailed business reporting and forecasting to internal and external stakeholders.Support broader service initiatives and collaborate across departments to improve customer experience.Key Skills and Experiences of an Service Delivery Manager:ITIL V4 Foundation (essential); additional ITIL modules are a plus2+ years of experience in a customer-facing service management roleBackground in IT, Managed Services, or Telecoms industryExperience managing multiple customers/accountsProficient in Microsoft Office applicationsExperience working with P&L and understanding commercial impactsFamiliarity with ServiceNow or similar ITSM platformsStrong Negotiation and Influencing Skills Exceptional Communication SkillsIf you have the required skills and experience as a Service Delivery Manager and are interested in this role, please apply now.Red Recruitment (Agency).