More details
Service Delivery Manager
Salary: £34,520 - £43,151
Hours: 40 hours per week
Location & Postcode: Sittingbourne, ME10 2QD
As a Service Delivery Manager at FCC Environment, you will ensure the safe, efficient and high-quality operation of our Transfer Station and Household Waste Recycling Centre (HWRC) sites within the Mid & East Kent contract. You’ll be responsible for the day-to-day running of multiple sites, leading teams, hitting health, safety, environmental and customer service standards, and maximising reuse and recycling performance while working within budget.
This is a full-time position that includes weekend cover on a rota basis.
Our promise to you
- Competitive salary
- 25 days’ annual leave (full-time) plus Bank Holidays
- Pension scheme
- Life insurance
- Discretionary bonus scheme
- On the job training and progression
- Recognition scheme & “refer a friend”
- Flexible benefits: high street savings, cycle to work, Gymflex, holiday purchase and more
- Access to an Employee Assistance Programme and Best Doctors via our Wellbeing Platform
What will you be doing?
- Lead safety and environmental compliance: Own SHEQ on site(s); complete risk assessments and aspects/impacts analyses; ensure procedures, permits and statutory notices are in place; investigate incidents and drive corrective actions.
- Deliver the contract: Monitor service standards and take prompt action to resolve capacity, housekeeping, and customer service issues; set targets that drive continuous improvement, especially for recycling and customer satisfaction.
- Raise reuse & recycling performance: Identify new reuse/recycling opportunities; promote facilities; publicise site achievements.
- Own data and reporting: Coordinate accurate data capture and timely reporting to support payments and KPI tracking; contribute to ISO 9001/14001/45001/50001 compliance and complaint resolution.
- Lead people and culture: Recruit, induct, train and manage Team Leaders and Operatives (including agency/relief); ensure competence against FCC H&S requirements; build a strong, customer-focused team.
- Run efficient operations: Work with Transport and other internal teams to ensure effective supervision across all operational hours (including weekends and bank holidays); operate within the cost budget and seek efficiency savings.
- Engage stakeholders: Build relationships with the client and partners; work closely with internal colleagues (Commercial, Plant, Materials, Estates, Engineering, HR, H&S, Finance and Doncaster support services).
What are we looking for?
- Industry background: Experience in the waste sector (or similar service delivery environment) and multi-site operations.
- People leadership: Proven management of remote teams; able to recruit, train, motivate and hold people to high standards.
- SHEQ mindset: Strong track record in H&S and environmental compliance; able to complete risk assessments and implement safe systems of work.
- Operational nous: Knowledge of Transfer Station, HWRC/recycling sites and transport operations; comfortable with rota/weekend cover.
- Data confidence: Competent with Microsoft Office (especially Excel and Word); accurate reporting and KPI ownership.
- Qualifications/competence: Completion of relevant competency modules and Certificate of Technical Competence (CMS) (or willingness to achieve); ongoing training per the FCC training matrix.
- Personal attributes: Customer focused, resilient, organised and numerate; a team player who can also work on their own initiative; professional ambassador for FCC and the client.
- Other requirements: Full UK driving licence; flexible to provide weekend cover on a rota basis.
About Us
We are FCC Environment, one of the UK’s leading waste and resource management companies. Our goal is to minimise the amount of waste that ends up in landfill by transforming it into valuable resources wherever possible.
Operating over 200 facilities across the UK, and employing around 4,200 people, we’re on the frontline of tackling climate change. We need ambitious, innovative professionals like you to help us shape a sustainable future.
FCC Environment is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees.