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This role is with a well-established medium-sized company within the manufacturing sector. Known for its commitment to quality and innovation, the company offers a stable and professional working environment.
Job Description
* Respond promptly to customer inquiries via email and phone, ensuring a high level of service.
* Process customer orders accurately and efficiently, maintaining a focus on detail.
* Collaborate with internal teams to resolve customer issues and provide updates.
* Maintain and update customer records in the company database.
* Provide product information and guidance to customers as needed.
* Monitor and follow up on outstanding orders to ensure timely delivery.
* Handle complaints professionally, seeking resolutions that satisfy both the customer and the company.
* Contribute to the improvement of customer service processes and procedures.
The Successful Applicant
A successful Customer Service professional should have:
* Previous experience in a customer service role, preferably within the industrial/manufacturing sector.
* Strong communication skills, both written and verbal.
* Proficiency with standard office software and customer management systems.
* A detail-oriented mindset with excellent organisational skills.
* The ability to handle multiple tasks and prioritise effectively.
* A proactive approach to problem-solving and a commitment to delivering quality service.
What's on Offer
* Hybrid working options to support work-life balance.
* Permanent role offering job stability in a professional environment.
* Opportunity to grow within the manufacturing sector.
* Supportive company culture with a focus on quality and service excellence.
If you are passionate about providing outstanding customer service and are based in Maidstone, apply now to take the next step in your career
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