Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff.
We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.
Ride the AI Knowledge Revolution
The enterprise world just woke up: trusted knowledge isn’t a nice-to-have—it’s the fuel AI runs on. At eGain, we’ve spent years building what Gartner calls the best AI-powered knowledge management platform on the market. Now we need a sales leader who can turn that advantage into market dominance.
The Opportunity
You’ll lead our charge into the biggest land-grab enterprise software has seen in years. Knowledge management is exploding from back-office necessity to boardroom priority, and we’re holding the cards: marquee clients (JPMC, Liberty Mutual, IRS, Florida Blue), proven SaaS architecture, and hybrid AI that actually delivers.
Your mission: build a team of AI-savvy, digitally fluent sellers who can walk into the C-suite and explain how we turn siloed content chaos into trusted knowledge on tap—then close the deal.
What You’ll Do
* Own new logo acquisition strategy across enterprise accounts
* Recruit and lead a world-class sales organization that thinks like consultants and sells like closers
* Position eGain as the infrastructure play behind every enterprise AI initiative
* Leverage our Global 2000 client base and Gartner leadership to shorten sales cycles and maximize deal size
* Partner with product and marketing to stay ahead of the fastest-moving category in enterprise tech
What You Bring
* Proven track record building and scaling enterprise sales teams
* Deep understanding of AI, automation, and the enterprise technology landscape
* Ability to sell complex SaaS solutions to senior business and IT buyers
* Experience turning product excellence into market share
* A nose for talent and a track record of developing A-players
* 10 years of B2B Enterprise SaaS experience
Why Now
The market is moving. Businesses are scrambling to make AI work, and they’re finally realizing garbage knowledge in means garbage decisions out. We’ve got the solution, the customers, and the momentum. We just need the closer.
Ready to lead the category?
Our Hiring Process is “Easy with eGain”
Step 1
* Aptitude section – this is a GRE style test (60 minutes or less)
Step 2
Panel interview (in-person at eGain Newbury office)
Next step
Email your resumé to hiring@egain.com with the position title “Head of Sales, Europe” in the email subject.
Compensation
Please note that the compensation package can vary based on the candidate’s qualifications and experience level.
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