Role Overview
The Network & Telecoms Support Engineers role is to provide reliable and efficient maintenance and support of the Trusts digital network and telecoms infrastructure, across all Trust sites. Working to ensure both existing and new infrastructure meets the evolving digital needs of our staff, patients, and visitors.
Working closely with others within the team and department, the post holder will manage incident & request tickets assigned via the Service Desk, troubleshoot & resolve network and telecoms faults, undertake regular infrastructure audits & preventative maintenance tasks, and assist with project delivery.
This is a customer-facing role with an on-site requirement. The post holder can expect to work on-site at both Royal Hampshire County Hospital (Winchester) and Basingstoke & North Hampshire Hospital on a weekly basis, as well as attending other Trust sites as required. Liaising with internal & external stakeholders by telephone, email, and face-to-face. Always providing a high-quality & professional service.
Network & Telecoms Support Engineers are expected to cover core support hours between 08:00 to 17:00 and participate in planned maintenance activities outside of core hours as required.
Core Infrastructure Areas
* Networks (wired and wireless)
* External connectivity (WANs, internet, remote access, VPN, etc.)
* Firewalls
* All network and telecoms systems and equipment hosted on and off premise
* Telecoms including Mitel IP telephony
Key Responsibilities
* Maintain and support the network and telecoms infrastructure to ensure digital services are available to the Trusts staff, patients and visitors.
* Complete all assigned tickets within the Service Desk system in line with service level agreements, keeping customers informed of progress and escalating likely breaches.
* Complete regular infrastructure audits and preventative maintenance tasks, reporting issues identified during audits.
* Attend all Trust sites as required, providing BAU support cover or completing assigned tickets and project tasks.
* Assist with system updates and upgrades with minimal impact on the production environment.
* Assist with project delivery.
* Ensure documentation is kept up to date.
Company Overview
Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.
The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.
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