Security Manager at Haven
Join our One Great Team as a Security Manager! Step into a role where youll make a real impact on helping us create a safe, secure and welcoming environment for our guests. As the Security Manager, youll be at the heart of an energetic team, leading with clear direction and plenty of motivation. Youll inspire your team to hit their goals and keep high standards, offering feedback to help them grow, tackling challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. Youll be the driving force behind creating a safe and secure environment for our guests, owners and team, continuously improving our security operations, and solving any issues that pop up. All tasks will stay compliant with company policies and regulations.
Responsibilities
* Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
* Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
* Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
* Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
* Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards, including maintaining and reviewing the Park Security Plan, Security Risk Assessments and Instructions.
* Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day‑to‑day running.
* Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.
Qualifications
* Proven experience in a Security Management role, preferably in a holiday park, resort, or customer service environment.
* Valid SIA Door Supervisors (DS) License.
* Strong leadership and communication skills.
* Ability to work in a fast‑paced environment while maintaining attention to detail.
* Exceptional customer service and problem‑solving abilities.
* Knowledge of security protocols, procedures and health and safety regulations.
* Strong organisational and multitasking skills.
* Experience in budgeting and financial management.
* Flexibility to work evenings, weekends, and holidays.
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