Job Description
At Bond, we design creative and innovative solutions for our clients, all with the goal of helping them build even-stronger loyalty to their brands.
Bond requires a capable, motivated Help Desk Analyst to provide first level technical support services to the end users at Bond. Do you love tackling issues head-on? Do you enjoy being a part of the solutions to a business’s pain points? Are you constantly updating your knowledge of hardware and software trends? If you answered “YES” to these questions, you will fit in well with our company.
Job Requirements
* A college or university degree in Information Technology or a related field
* 2-3 years of experience providing help desk support in a similar environment
* Excellent verbal and written communication skills, with the ability to interact effectively with both technical and non-technical users
* Strong trouble shooting abilities and capable of managing multiple tasks simultaneously
* A professional demeanour with a customer focused mindset
* Strong technical knowledge of Windows 11,MacOS, andMicrosoft Office 365 Suite
* Basic working knowledge ofActive Directory, M365, Intune, remote access, printers, and AV equipment
* Familiarity with Jamf is considered an asset
* Ability to install, configure, and troubleshoot software and hardware
* A collaborative approach, with the ability to work independently as needed
* Experience participating in an after-hours call rotation
Do these statements describe you?
* Highly skilled in problem solving with a strong commitment to delivering exceptional quality support
* Familiar with ITIL frameworks and Service Management best practices
* Able to prioritise effectively and resolve day to day issues with accuracy and professionalism
* Proficient in creating and maintaining clear, comprehensive, and relevant documentation
* Takes full ownership of tasks, ensuring accountability and results
* Detail oriented, process driven, and adheres to established policies and procedures
* Possesses a strong client-focused mindset, with an emphasis on delivery outstanding service
Job Responsibilities
* Respond promptly and professionally to incoming calls, emails, and support tickets
* Diagnose and resolve hardware, software, and network connectivity issues
* Assist with the set up and configuration of laptops, applications, and peripheral devices
* Provide support for AV equipment and meeting room technology, ensuring smooth operation
* Guide users through step-by-step solutions to technical problems
* Accurately document support interactions and resolutions in theI vanti help desk ticketing system
* Prioritise and manage multiple issues, escalating when appropriate
* Maintain up to date knowledge of current IT systems, applications, and emerging technologies
* Monitor and maintain compliance with help desk policies and procedures
* Participate in the development and roll out of new IT initiatives
* Provide after hours support on a rotational basis
Job Benefits
Why Bond?
Joining us means being part of a team that lives by the mantra “Create Bonds.” We celebrate our collective drive, reward innovative thinking, and always maintain a focus on fostering relationships, both internally and with our clients.
Ready to Make Your Mark?
If you’re passionate about shaping the future of loyalty and making a real impact, we want to hear from you! Apply now to become a part of our dynamic and innovative team.
Use of Artificial Intelligence (AI): Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process.