Overview
We have a fantastic opportunity to join us as an eCommerce Manager at Holland & Barrett, managing the growth and expansion of our new marketplace range. The role is responsible for successful supplier relationship management, leveraging data and insights to accelerate our marketplace range and support the wider digital growth strategy.
Responsibilities
* Develop and implement a comprehensive strategy to achieve and exceed marketplace growth targets. Analyse market trends, customer behaviour, and the competitive landscape to identify growth opportunities and build out new ranges.
* Manage successful and mutually beneficial relationships with marketplace vendors to leverage trading opportunities such as increased stock breadth and depth, improved speed to site, and optimal product listing, pricing, and advertising.
* Forecast demand and coordinate replenishment strategies to minimise stockouts and build opportunities to sell through excess inventory.
* Leverage data-driven insights to identify and implement continuous improvements to marketplace operations, monitoring KPIs such as traffic, conversion rates, average order value, and customer growth.
* Work closely with the commercial and digital teams to ensure alignment with category strategies, campaigns and existing ranges, avoiding overlap whilst accelerating our marketplace offering.
* Collaborate with a wide range of functions including the wider digital team, product, engineering, UX, operations, and customer service teams to ensure seamless end-to-end customer experiences.
* This role can be based in Nuneaton or London, and may travel to other Holland & Barrett locations. We support flexibility and productivity of our employees through hybrid working with a minimum of 2 days presence in the office.
Qualifications
* Proven experience in supplier management, ideally within a marketplace environment with a clear track record of delivering growth and strong performance.
* Excellent communication and interpersonal skills, demonstrating confidence in negotiation, stakeholder management, industry knowledge and strategic thinking.
* Ability to thrive in a fast-paced environment and remain reactive to market trends and business needs, with proficiency to address challenges and continuously offer new solutions.
* Strong knowledge of e-commerce principles and environment, including promotional strategies, customer journey mapping, and trading cycles.
* Proficiency in using digital analytics platforms (e.g., Google Analytics, Tableau, Metabase, Content Square) to evaluate performance and implement data-driven improvements.
* Knowledge of content management systems (CMS) and merchandising tools to drive website and app performance.
* Expertise in monitoring market trends and competitive activities, translating insights into actionable strategies to maintain market leadership.
Benefits
* H&B Employee Discount - 25%
* Bonus
* Pension company contribution
* 33 Days Holiday per year (Inclusive of bank holidays)
* Private Medical Care
* Exclusive benefits, free advice and savings from a range of retailers and providers
* Electric Car Scheme
Our commitment
We’re passionate about helping every colleague thrive across all dimensions of wellbeing, and we’re committed to having a diverse and inclusive workplace. We embrace and actively celebrate all our colleagues’ unique experiences, backgrounds, identities and cultures - I am me, we are H&B. Holland & Barrett does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland & Barrett is not and will not be responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s).
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